Role Summary:. Account Executives are responsible for managing opportunities identified by Sangoma’s prospecting team or channel partners. They are involved in multiple aspects of the sales cycle including solution recommendation, proposal development, product demonstration, and competitive analysis and positioning. Account Executives primarily focus on selling Sangoma’s phone system solutions but also sell all other complementary products and services. Account Executives typically manage approximately 150 well qualified opportunities simultaneously. These opportunities are assigned in a round... view job details
We’re looking for a Business Systems Analyst to join our Revenue Operations Team to help drive process improvements within the business. We work in a fast-paced environment here at Sangoma, so you’ll also be highly organized and will have the ability to manage your time effectively. We’re seeking someone who is process oriented, able to identify areas of improvement and drive those process changes at Sangoma. Job Duties:. Lead the planning and execution of process improvements and new functionality in our financial business systems. Write functional specifications for the business systems deve... view job details
The Channel Account Manager is responsible for driving revenue related to Sangoma products and services that get sold through the channel. To meet their objectives the CAM will identify, recruit, and onboard new resellers/agents. CAMs also develop, nurture, and expand relationships with existing resellers in the territory. This will include product training, sales support, and opportunity management. Experienced CAMs engage on large opportunities with resellers to help drive revenue and achieve sales goals. This position will require the successful candidate to be fluent in both English and Fr... view job details
Role Summary:. The Sangoma Channel Sales team is looking for a Channel Sales Account Manager with proven channel sales experience selling high-tech offerings and services to join us in the Northeast territory. In this role, you will oversee sales activities for our UCaaS, TaaS, and UC solutions portfolios and identify, nurture, and close opportunities with channel partners. You will support a set of key Sangoma partner relationships and manage the development and implementation of the sales and technical enablement in the territory. As a Channel Sales Account Manager, you will also forecast th... view job details
Role Summary:. The Cloud Account Manager is responsible for driving revenue related to Digium and Sangoma Cloud products and services that get sold through the Master Agent Program. To meet their objectives, the Cloud Account Manager will identify new resellers/agents to recruit, and develop and expand relationships with agents and Master Agent channel managers. This will include product training, sales support, and opportunity management. The Cloud Account manager must be able to travel as needed. Job Duties:. Develop and implement sales and marketing plans to drive agent revenue. Recruit new... view job details
Position Summary:. The Communications Technician I works in a call center environment under significant guidance and direction to provide technical and general support for all basic customer issues relating to wholesale VoIP and CPaaS operations. The ideal candidate will possess an analytical skillset, excellent communications skills, and excel at problem solving in high pressure situations. Job Duties:. Work under significant guidance from the Technical Support Supervisor and Technical Support Program Coordinator for completion of day-to-day support duties. Provide Level I Support for all VI ... view job details
Position Summary:. The Communications Technician I works in a call center environment under significant guidance and direction to provide technical and general support for all basic customer issues relating to wholesale VoIP and CPaaS operations. The ideal candidate will possess an analytical skillset, excellent communications skills, and excel at problem solving in high pressure situations. Job Duties:. Work under significant guidance from the Technical Support Supervisor and Technical Support Program Coordinator for completion of day-to-day support duties. Provide Level I Support for all VI ... view job details
Role Summary:. We are looking an HR Administrator to support our Human Resources Department. The successful candidate will have experience with HR procedures and can juggle various administrative tasks in a timely manner. If you have a passion for HR, and are comfortable handling confidential information, we hope you'll consider joining our team. Job Duties:. Regularly update/maintain staff directory. Assist with roll out of Sangoma HR initiatives (ex. distribution of updated policies, collecting signatures, ensuring mandatory training is completed). Collect, store, and organize large volume... view job details
Job Duties:. Assisting company employees with technical requests. Triaging, prioritizing and routing all issues that come into the system. Ensuring that end users are being kept up to date on their ticket status. Managing user experience items on the corporate PBX systems like desk phones and voicemail. Ensuring that shared printer/copier/scanners are maintained and online across the company. Maintaining software license documentation for the organization. Proactive management of end user laptops, desktops and mobile devices. Basic network troubleshooting, including remote connec... view job details
Sangoma is seeking a marketing automation specialist to join our team in the Huntsville, AL office. This role will be responsible for developing, optimizing, supporting and executing all marketing campaigns through Sangoma’s marketing automation platform. This position serves as an ideal career launch point for candidates seeking to gain exposure to best-in-class lead generation and customer acquisition programs. Duties of Position:. Execute marketing campaign programs by developing emails, landing pages, nurturing programs and web forms using Sangoma’s marketing automation platform. Collabora... view job details