TOHO WATER AUTHORITY

Established in October 2003 by a special act of the Florida legislature, Toho Water Authority is the largest provider of water, wastewater and reclaimed water services in Osceola County. The Authority currently serves 73,000 water, 71,000 wastewater and 10,000 reclaimed water customers in Kissimmee, Poinciana and unincorporated areas of Osceola County. The Authority owns and operates 20 water plants and 10 wastewater plants while maintaining 1,174 miles of water mains, 980 miles of wastewater mains, 242 miles of reclaimed water mains and 357 wastewater pump stations. With a 165 person workforc ... e, the Authority treats and distributes approximately 35 million gallons of potable water and reclaims 21 million gallons of wastewater each day. Toho Water Authority (TWA) is the largest provider of water, wastewater and reclaimed water services in Osceola County. Toho currently serves over 100,000 customers in Kissimmee, Poinciana and unincorporated areas of Osceola County. Toho owns and operates 13 water plants and 8 wastewater plants. With a 300+ person workforce, Toho treats and distributes approximately 37.5 million gallons of potable water and reclaims 27 million gallons of wastewater each day. Toho is governed by a five-member board of supervisors responsible for approving all its operating policies and its $124 million operating budget. Toho was established for the sole purpose of providing regional stewardship over water resources in Osceola County. More
Headquartered in KISSIMMEE, FL
Total Employees 200 - 500
Company Earnings $50M - $200M

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The purpose of this position is to manage cross-functional intermediate to advanced level administrative services to Engineering Services and Senior Management in the TWA Organization in the areas of records management, document submittal management, training and development, internal and external communications, customer support, and various other office activities. General office administration and duties include basic bookkeeping, data processing and entry, record keeping, and creation of standard operating procedures. The position is also responsible for processing time sensitive informati... view job details

The purpose of this position is to supervise the billing department operations and staff which is responsible for ensuring billing batches are worked and billed out according to the schedule. The Billing Supervisor provides direct employee supervision, including, performance assessment, payroll and time keeping, training and development, performance management, corrective action, and coaching and mentoring. The Billing Supervisor assures billing procedures are timely and compliant with policy and procedures of the authority. This is accomplished by maintaining the billing process is being run ... view job details

The purpose of this position is to provide and assist management with financial related information. This is accomplished by budgeting, reporting, and analyzing various financial areas (revenues, expense, & debt); assist in coordinating the annual and capital budgets; projecting revenue; preparing and analyzing the monthly financial report to the board; Other duties include: working with various teams; maintaining the annual budget throughout the fiscal year, interacting with staff concerning the budget, providing on-hands training on budget related matters. Provides budget coordination, prepa... view job details

The purpose of this position is to properly operate and maintain the treatment facility in conformance with all Federal, State, and local regulations. This is accomplished by scheduling staff, giving appropriate direction to staff in the operation and maintenance of the plant assigned, budgeting, purchasing, completing and submitting the Discharge Monitoring Reports (DMR's) to the Florida Department of Environmental Projection (FDEP) per regulations, ensuring accuracy of all reports, utilizing the Hach Wims system to create plant specific DMR's for submission as needed, maintaining records, an... view job details

The purpose of this position is to properly operate and maintain the treatment facility in conformance with all Federal, State, and local regulations. This is accomplished by scheduling staff, giving appropriate direction to staff in the operation and maintenance of the plant assigned, budgeting, purchasing, completing and submitting the Discharge Monitoring Reports (DMR's) to the Florida Department of Environmental Projection (FDEP) per regulations, ensuring accuracy of all reports, utilizing the Hach Wims system to create plant specific DMR's for submission as needed, maintaining records, an... view job details

Under limited supervision, the Collection Analyst performs a range of routine to complex collections duties.  Performs as the Authority's internal debt collections agent. Responsible for activities and functions to recover and collect billing debt for open accounts and closed accounts prior to them being transitioned to external collection agencies. Reports directly to the Collections Supervisor. Review delinquency reports, payment and credit history to determine appropriate collection action for each delinquent account, i.e. phone calls, faxes, emails, physical notices or discontinuation of s... view job details

Under limited supervision, the Collection Analyst performs a range of routine to complex collections duties.  Performs as the Authority's internal debt collections agent. Responsible for activities and functions to recover and collect billing debt for open accounts and closed accounts prior to them being transitioned to external collection agencies. Reports directly to the Collections Supervisor. Review delinquency reports, payment and credit history to determine appropriate collection action for each delinquent account, i.e. phone calls, faxes, emails, physical notices or discontinuation of s... view job details

The purpose of this position is manage, oversee, and lead the call center functions and activities. This position will provide strategic operational direction and guidance to the call center operations, supervise the Customer Service Supervisor position, and manage resources required to effectively execute strategic and division goals and objectives. This position is expected to provide leadership in the development and execution of effective customer service procedures, customer satisfaction programs, and employee development.  The Customer Experience Manager is responsible for developing cal... view job details

This position's objective is to assist with supervisory responsibilities as directed by the Customer Service Field Supervisor.  The Customer Service Assistant Foreman should approach this position in a proactive manner and consistently think outside the box. This position will provide consistent feedback regarding other team members to assist the CSFS in further development of the team. In the event that the CSFS is absent, this position will work with the Customer Service Director to coordinate the field work on a daily basis. This position requires the ability to multitask, work flexible hou... view job details

The role of the Customer Service Dispatcher is to facilitate the daily workflow in order to provide our customers with efficient response time and a superior experience. This is accomplished by replying to internal and external customer calls, processing requests; providing data and information to customer service field technicians; scheduling field appointments, interacting with internal and contracted billing agents; obtaining and correcting work orders; assisting builders/contractor with new meter sets, process and audit reports to ensure key performance indicators are met and more. This po... view job details