As Topia's Customer Success Manager, you will be responsible for a portfolio of customers in which you are the primary point of contact for building, maintaining and growing Topia’s relationships. You will be great at establishing rapport and managing diverse stakeholders across multiple offices and time zones. You will learn about your customers’ needs and advise them on how to best leverage Topia technology and services to achieve their goals. You will be an agent of change, working with your customers to champion and adopt new technology, processes and policies.. This role requires a consul... view job details
The Role. The Implementation Analyst is a technical resource in the implementation team. This role participates in new client implementations and production customer projects being responsible for requirements gathering, system and UI configuration, production configuration maintenance (troubleshooting / updates), organization of client deliverables, training material and other implementation related documentation. Your Responsibilities. Analyze customer data and documentation to identify gaps, issues and risks. Gather and assess customer requirements versus technology and capabilities. Respon... view job details