Manages the overall planning, organizing, and operations of a distribution center.
Oversees all distribution functions, including order processing, picking, packaging, shipping, and receiving. Monitors inventory levels to ensure sufficient levels to fulfill all orders. Balances workloads as needed to achieve production and delivery goals for each shift. Utilizes software, data, and analytics to optimize operations, track production metrics, and anticipate and resolve problems. Provides the necessary equipment, tools, and training to staff to ensure safe, secure, and efficient operations. Complies with all OSHA and other regulations, policies, safety procedures, and documentation requirements. May evaluate and select transportation or freight services, negotiate contracts, and manage vendor relations.
Job Title | Job Description | |
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1 | Office Operations Manager | The Office Operations Manager develops and implements procedures and policies for all administrative activities. Oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Being an Office Operations Manager oversees the selection of vendors and the purchase of office equipment and supplies. Typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. In addition, Office Operations Manager coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a head of a unit/department. The Office Operations Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as an Office Operations Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
2 | Logistics Operations Manager | The Logistics Operations Manager creates procedures for logistics management to optimize product workflow and minimize cost. Manages and plans for logistics policies, objectives, and initiatives. Being a Logistics Operations Manager typically requires a bachelor's degree. Has responsibilities for vendor selection and negotiation, distribution, transportation, and inventory control. In addition, Logistics Operations Manager typically reports to a senior manager. The Logistics Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Logistics Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. |
3 | Head of Distribution | The Head of Distribution develops policies and procedures that optimize distribution processes and ensure compliance with established standards and regulations. Has overall responsibility for distribution operations, including the transportation, warehousing and inventory management of raw materials and finished goods. Being a Head of Distribution requires a bachelor's degree. Ensures sufficient availability of product inventory to meet customer demand and maximize sales. In addition, Head of Distribution typically reports to top management. The Head of Distribution manages a business unit, division, or corporate function with major organizational impact. Establishes overall direction and strategic initiatives for the given major function or line of business. Has acquired the business acumen and leadership experience to become a top function or division head. |
4 | Freight Distribution Clerk | The Freight Distribution Clerk processes outgoing mail and freight using scanning or software tools. Delivers incoming mail and other items to the proper destination. Being a Freight Distribution Clerk may require a high school diploma. May drive a delivery vehicle to complete deliveries. In addition, Freight Distribution Clerk typically reports to a supervisor. Being a Freight Distribution Clerk possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. |
5 | Distribution Operations Manager | The Distribution Operations Manager ensures distribution staff deliver efficient operations and timely deliveries to meet distribution performance goals. Manages the distribution of products, parts, and inventory. Being a Distribution Operations Manager direct warehouse operations including transportation, maintenance and order management. Analyze existing processes and propose improvements and new methods to control costs and enhance customer satisfaction. In addition, Distribution Operations Manager may require an associate's degree. Typically reports to a head of a unit/department. The Distribution Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Distribution Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. |
Skills | Proficiency Level |
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Key Performance Indicators (KPI) | Level 3 |
Business Process Improvement | Level 3 |
Planning and Organizing | Level 4 |