As of March 01, 2026, the average salary for a Contact Center Scheduler II in the United States is $59,846 per year, which breaks down to an hourly rate of $29.
However, a Contact Center Scheduler II's salary can vary significantly. Here’s a look at the typical salary range:
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A Contact Center Scheduler II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.
Experience is a primary driver of a Contact Center Scheduler II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| Contact Center Scheduler I | 0-2 years | $52,793 |
| Contact Center Scheduler II | 2-4 years | $59,846 |
| Contact Center Scheduler III | 4-7 years | $72,628 |
| Contact Center Scheduling Supervisor | 7+ years | $78,747 |
| Contact Center Scheduling Manager | 7+ years | $111,899 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Contact Center Scheduler IIs. For example, consider the average annual salaries in these key locations:
Demanded Skills for the Role:
| Skills | Demand Percentage |
|---|---|
| Customer Service | 14.86% |
| Billing | 1.8% |
| Appointment Scheduling | 1.38% |
| Skill | Salary | Salary % Increase |
|---|---|---|
|
Financial Services
|
$82,587 |
38%
|
|
Coordination
|
$67,028 |
12%
|
|
Service Excellence
|
$65,831 |
10%
|
|
Leadership
|
$65,232 |
9%
|
|
Analysis
|
$65,232 |
9%
|
|
Critical Thinking
|
$64,035 |
7%
|
Your level of education can impact your salary potential. While many Contact Center Scheduler IIs enter the field with a High School Diploma or Technical Certificate degree, higher education can lead to more specialized and higher-paying roles.
According to our 100% employer-reported salary data, the median salary for a Contact Center Scheduler II with a High School Diploma or Technical Certificate is between $60,947 and $66,151).
Contact Center Scheduler II Salaries by Degree Level
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 25.0% |
| High School | 25.0% |
| Associates | 50.0% |
| Bachelors | 12.5% |
| Masters | 12.5% |
| Doctorate | 0.0% |
Understanding how a Contact Center Scheduler II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
Last Updated on March 01, 2026Promotions are the fastest way to increase your earnings. As a Contact Center Scheduler II, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.
| Next Step Role | Estimate Salary | Projected Raise |
|---|---|---|
| Contact Center Scheduler III | $72,628 | 21% |
| Contact Center Traffic and Scheduling Analyst III | $71,854 | 20% |
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Ready to take the next step in your career? Browse thousands of current Contact Center Scheduler II job openings on our job board. Use the search bar below to find your perfect match.
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A Contact Center Scheduler II's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Contact Center Scheduler II earns the most in San Jose, CA, where the annual salary of a Contact Center Scheduler II is $75,484.
The highest pay for Contact Center Scheduler II is $75,823.
The lowest pay for Contact Center Scheduler II is $49,140.
Responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. May require a bachelor's degree. Typically reports to a manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
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