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Contact Center Scheduler II Salary in the United States

How much does a Contact Center Scheduler II make in the United States?

As of August 01, 2026, the average salary for a Contact Center Scheduler II in the United States is $59,893 per year, which breaks down to an hourly rate of $29.

However, a Contact Center Scheduler II's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $75,908
  • Majority Range (25th-75th percentile): $54,341 to $68,276
  • Entry-Level (10th percentile): $49,286
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Contact Center Scheduler II Salaries

A Contact Center Scheduler II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Contact Center Scheduler II Salaries?

Experience is a primary driver of a Contact Center Scheduler II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Contact Center Scheduler I (0-2 years): $52,803
  • Contact Center Scheduler II (2-4 years): $59,893
  • Contact Center Scheduler III (4-7 years): $72,641
  • Contact Center Scheduling Supervisor (7+ years): $78,766
  • Contact Center Scheduling Manager (7+ years): $111,980
Job Role Years of Experience Average Salary
Contact Center Scheduler I0-2 years$52,803
Contact Center Scheduler II2-4 years$59,893
Contact Center Scheduler III4-7 years$72,641
Contact Center Scheduling Supervisor7+ years$78,766
Contact Center Scheduling Manager7+ years$111,980
View as Graph

How Do Contact Center Scheduler IIs Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Contact Center Scheduler IIs. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $66,314.
  • California: $66,062.
  • Massachusetts: $65,182.

Top Paying Cities for Contact Center Scheduler II

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $75,543
  • San Francisco: $74,716
  • Oakland: $73,141

What Skills Can Increase a Contact Center Scheduler II's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 14.86% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • Billing (Mentioned in 1.8% Job Postings): Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.
  • Appointment Scheduling (Mentioned in 1.38% Job Postings): Appointment scheduling software or meeting scheduling tools allows businesses and professionals to manage appointments and bookings.
Skills Demand Percentage
Customer Service 14.86%
Billing 1.8%
Appointment Scheduling 1.38%
See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Contact Center Scheduler II's salary.

  • Financial Services: Can increase your salary by up to 38%.
  • Coordination: Can increase your salary by up to 12%.
  • Service Excellence: Can increase your salary by up to 10%.
Skill Salary Salary % Increase
Financial Services $82,652
38%
Coordination $67,080
12%
Service Excellence $65,882
10%
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Contact Center Scheduler II Salary by Company Size: Startups vs. Enterprise

Contact Center Scheduler II salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $67,047. While startup companies pay approximate $56,720.

Contact Center Scheduler II Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $56,720
Growth Stage 51~500 $59,988
Established 501~5000 $64,746
Enterprise 5000+ $67,047

Contact Center Scheduler II Salary by Industry: Top Paying Sectors

For Contact Center Scheduler II roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Aerospace & Defense and Business Services sectors offer the strongest compensation, at 20% above the average. In contrast, Contact Center Scheduler positions in Biotechnology or Transportation typically offer lower base pay, as these industries often view Contact Center Scheduler II as a support function rather than a direct revenue driver.

The top paying industry for a Contact Center Scheduler II

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Aerospace & Defense$71,872$35.020%

How Education impacts an Contact Center Scheduler II's Salary?

Your level of education can impact your salary potential. While many Contact Center Scheduler II enter the field with a Bachelor's Degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for an Contact Center Scheduler II with a Bachelor's Degree is between $61,221 and $66,452.

Contact Center Scheduler II Salaries by Degree Level

Typical Education for Contact Center Scheduler II
Degree Level % of user with this level of education
No Diploma 25.0%
High School 25.0%
Associates 50.0%
Bachelors 12.5%
Masters 12.5%
Doctorate 0.0%
View as Graph

Contact Center Scheduler II Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Contact Center Scheduler II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on August 01, 2026
$54,341
Average $59,893/year
$68,276
$4,528
Average $4,991/month
$5,690
$1,045
Average $1,152/week
$1,313
$26
Average $29/hour
$33
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $68,276 $5,690 $1,313 $33
Average $59,893 $4,991 $1,152 $29
25th Percentile $54,341 $4,528 $1,045 $26

Contact Center Scheduler II Salary Growth & Career Path

Contact Center Scheduler II

Next Role

Advancement

Promotions are the fastest way to increase your earnings. As a Contact Center Scheduler II, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.

Next Step Role Estimate Salary Projected Raise
Contact Center Scheduler III $72,641 21%
Contact Center Traffic and Scheduling Analyst III $71,864 20%

Most common benefits for Contact Center Scheduler II

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Contact Center Scheduler II

Here are companies hiring for Contact Center Scheduler II and their salaries, click below for more details.

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FAQ about Contact Center Scheduler II

1. Where can a Contact Center Scheduler II earn the most?

A Contact Center Scheduler II's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Contact Center Scheduler II earns the most in San Jose, CA, where the annual salary of a Contact Center Scheduler II is $75,543.

2. What is the highest pay for Contact Center Scheduler II?

The highest pay for Contact Center Scheduler II is $75,908.

3. What is the lowest pay for Contact Center Scheduler II?

The lowest pay for Contact Center Scheduler II is $49,286.

4. What are the responsibilities of Contact Center Scheduler II?

Responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. May require a bachelor's degree. Typically reports to a manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience.

5. What industry pays the highest salary for Contact Center Scheduler II?

The Aerospace & Defense industry offers the highest average compensation for Contact Center Scheduler II roles, with salaries approximately 20% above the market median.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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