How much does a Contact Center Scheduler II make in the United States? The average Contact Center Scheduler II salary in the United States is $64,143 as of June 27, 2024, but the range typically falls between $55,040 and $74,162. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Scheduler II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Scheduler II Salary $46,753 US June 27, 2024
25th Percentile Contact Center Scheduler II Salary $55,040 US June 27, 2024
50th Percentile Contact Center Scheduler II Salary $64,143 US June 27, 2024
75th Percentile Contact Center Scheduler II Salary $74,162 US June 27, 2024
90th Percentile Contact Center Scheduler II Salary $83,284 US June 27, 2024
25% $55,040 10% $46,753 90% $83,284 75% $74,162 $64,143 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Scheduler II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Billing: Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.

3.

Triage: Triage (/ˈtriːɑːʒ, triˈɑːʒ/) is the process of determining the priority of patients' treatments based on the severity of their condition. This rations patient treatment efficiently when resources are insufficient for all to be treated immediately; influencing the order and priority of emergency treatment, emergency transport, or transport destination for the patient. This article covers the various types of triage systems as it occurs in medical emergencies, including the prehospital setting, disasters, and emergency department treatment, along with their limitations and ethical considerations.

Customer Service 13.35%
Billing 1.61%
Triage 0.89%
Others 84.15%
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Job Description for Contact Center Scheduler II

Contact Center Scheduler II is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler II utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler II may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Salary.com job board provides millions of Contact Center Scheduler II information for you to search for. Click on search button below to see Contact Center Scheduler II job openings or enter a new job title here.

Job Openings for Contact Center Scheduler II
  • POSTION - PROGRAM SCHEDULER & DATA MANAGEMENT STRATEGIST - CONSTRUCTION SECTOR. LOCATION - REMOTE. Arcadis is the world's leading company delivering sustai...
    - 1 Month Ago
  • Requisition ID: 38443. Job Location(s). Mountain Home, AR, US. Job Description. Danfoss is looking for a Master Scheduler for our plant in Mountain Home, A...
    - 3 Months Ago
  • Job Description. Job Description. POSITION SUMMARY. We have a great opportunity for an ERP professional with 3+ years of current experience in the function...
    - 7 Days Ago
  • Job Type: Regular Time Type: Full time Work Shift: Rotating (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're ...
    - 2 Days Ago
  • Job Description. At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. ...
    - 8 Days Ago

Career Path for Contact Center Scheduler II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Scheduler II, the first career path typically starts with a Contact Center Scheduler III position, and then progresses to Contact Center Scheduling Supervisor.

Additionally, the second career path typically starts with a Contact Center Traffic and Scheduling Analyst III position, and then progresses to Contact Center Traffic and Scheduling Supervisor.

Those that have already made the climb...
Patricia B. Prichep, Senior Vice President of Operations and Corporate Secretary
CEL-SCI Corporation, a clinical-stage biotechnology company, engages in the research and development of immune system therapy for the treatment of cancer and other diseases in the United States. The company's lead immunotherapy is Multikine, which has completed Phase 3 clinical trials for the potential treatment of cer... More
Fiscal Year Ended in 2022
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Contact Center Scheduler II salary varies from city to city. Compared with national average salary of Contact Center Scheduler II, the highest Contact Center Scheduler II salary is in San Francisco, CA, where the Contact Center Scheduler II salary is 25.0% above. The lowest Contact Center Scheduler II salary is in Miami, FL, where the Contact Center Scheduler II salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

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Understand the total compensation opportunity for a Contact Center Scheduler II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
55040
74162
64143

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
56331
77352
66663
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Scheduler II in the United States. The base salary for Contact Center Scheduler II ranges from $55,040 to $74,162 with the average base salary of $64,143. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $56,331 to $77,352 with the average total cash compensation of $66,663.
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55040
74162

 

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Skills associated with Contact Center Scheduler II: Real time Contact Traffic Control, Service Request Management Process, Real Time Call Monitoring, Performance Metrics ...More

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Contact Center Scheduler II Salary in United States
Contact Center Scheduler II Salary Graph, Regional Distribution and Summary