As of March 01, 2025, the average annual salary for a 911 Dispatcher in Scranton, PA is $42,800. Salary.com reports that pay typically ranges from $38,100 to $48,300, with most professionals earning between $33,821 and $53,307.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $48,300 | $4,025 | $929 | $23 |
| Average | $42,800 | $3,567 | $823 | $21 |
| 25th Percentile | $38,100 | $3,175 | $733 | $18 |
An entry-level 911 Dispatcher with under 1 year experience makes about $40,764. With less than 2 years of experience, a mid-level 911 Dispatcher makes around $41,802. After 2-4 years, the 911 Dispatcher pay rises to about $43,252. Those senior 911 Dispatcher with 5-8 years of experience earn roughly $44,298, and those 911 Dispatcher having 8 years or more experience are expected to earn about $44,701 on average.
| Levels | Salary |
|---|---|
| Entry Level 911 Dispatcher | $40,764 |
| Intermediate Level 911 Dispatcher | $41,802 |
| Senior Level 911 Dispatcher | $43,252 |
| Specialist Level 911 Dispatcher | $44,298 |
| Expert Level 911 Dispatcher | $44,701 |
| Entry Level | 5% |
| Mid Level | 2% |
| Senior Level | 1% |
| Top Level | 4% |
| Experienced | 4% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Computer Systems: A computer system is a set of integrated devices that input, output, process, and store data and information. Computer systems are currently built around at least one digital processing device.
Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
| Skill | Salary | Demand |
|---|---|---|
|
Safety Procedures
|
$57,780 |
35%
|
|
Innovation
|
$50,076 |
17%
|
|
Coordination
|
$49,648 |
16%
|
|
Verbal Communication
|
$47,936 |
12%
|
|
Microsoft Office
|
$47,508 |
11%
|
|
Problem Solving
|
$47,508 |
11%
|
