As of March 01, 2025, the average annual salary for a Collection/Recovery Representative, Entry - Consumer Loans in Ann Arbor, MI is $38,730. Salary.com reports that pay typically ranges from $32,750 to $41,030, with most professionals earning between $27,306 and $43,124.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $41,030 | $3,419 | $789 | $20 |
| Average | $38,730 | $3,228 | $745 | $19 |
| 25th Percentile | $32,750 | $2,729 | $630 | $16 |
An entry-level Collection/Recovery Representative, Entry - Consumer Loans with under 1 year experience makes about $37,869. With less than 2 years of experience, a mid-level Collection/Recovery Representative, Entry - Consumer Loans makes around $38,379. After 2-4 years, the Collection/Recovery Representative, Entry - Consumer Loans pay rises to about $38,886. Those senior Collection/Recovery Representative, Entry - Consumer Loans with 5-8 years of experience earn roughly $38,988, and those Collection/Recovery Representative, Entry - Consumer Loans having 8 years or more experience are expected to earn about $39,055 on average.
| Levels | Salary |
|---|---|
| Entry Level Collection/Recovery Representative, Entry - Consumer Loans | $37,869 |
| Intermediate Level Collection/Recovery Representative, Entry - Consumer Loans | $38,379 |
| Senior Level Collection/Recovery Representative, Entry - Consumer Loans | $38,886 |
| Specialist Level Collection/Recovery Representative, Entry - Consumer Loans | $38,988 |
| Expert Level Collection/Recovery Representative, Entry - Consumer Loans | $39,055 |
| Entry Level | 2% |
| Mid Level | 1% |
| Senior Level | 0% |
| Top Level | 1% |
| Experienced | 1% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Windows: Windows is a group of several proprietary graphical operating system families developed and marketed by Microsoft. Each family caters to a certain sector of the computing industry.
Credit Management: Granting and paying credit within the defined payment terms and conditions to improve the revenue and profit of the company.
| Skill | Salary | Demand |
|---|---|---|
|
Resilience
|
$64,292 |
66%
|
|
Microsoft Windows
|
$60,419 |
56%
|
|
Alignment
|
$57,320 |
48%
|
|
Decision Making
|
$56,933 |
47%
|
|
Leadership
|
$53,835 |
39%
|
|
Empathy
|
$52,673 |
36%
|
