Customer Service Specialist - E-commerce Salary in the United States
How much does a Customer Service Specialist - E-commerce make in the United States?
As of September 01, 2026, the average salary for a Customer Service Specialist - E-commerce in the United States is $41,090 per year, which breaks down to an hourly rate of $20.
However, a Customer Service Specialist - E-commerce's salary can vary significantly. Here’s a look at the typical salary range:
Top Earners (90th percentile): $51,254
Majority Range (25th-75th percentile): $37,620 to $46,410
Entry-Level (10th percentile): $34,461
10%$34,461
50% (Median)$41,090
90%$51,254
Customer Service Specialist - E-commerce Salaries by Percentile
Key Factors That Influence Customer Service Specialist - E-commerce Salaries
A Customer Service Specialist - E-commerce's salary isn't a fixed number. It's shaped by several important factors.
Below, we'll explore how geographic location, education
and company size
can directly affect your earning potential.
How Do Customer Service Specialist - E-commerce Salaries Vary from State to State?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Service Specialist - E-commerces. For example, consider the average annual salaries in these key locations:
Top Paying Cities for Customer Service Specialist - E-commerces
Salaries can also vary between different cities.
Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay.
Here are a few examples of average annual salaries in different U.S. cities:
San Jose: $51,820
San Francisco: $51,260
Oakland: $50,180
San Jose, CA$51,820
San Francisco, CA$51,260
Oakland, CA$50,180
New York, NY$47,310
Paramus, NJ$46,730
Queens Village, NY$46,730
Passaic, NJ$46,690
Bergenfield, NJ$46,690
Stamford, CT$46,600
Huntington, NY$46,580
Newark, NJ$46,280
Bridgeport, CT$46,190
Vallejo, CA$46,110
New Brunswick, NJ$46,090
Petaluma, CA$46,070
Middlesex, NJ$45,990
Somerset, NJ$45,960
Santa Cruz, CA$45,910
Boston, MA$45,660
Monterey, CA$45,510
Seattle, WA$45,420
Santa Rosa, CA$45,410
Los Angeles, CA$45,400
Juneau, AK$45,290
Washington, DC$45,250
Orange, CA$45,100
Santa Ana, CA$44,990
Long Beach, CA$44,950
Anaheim, CA$44,940
Anchorage, AK$44,920
Santa Maria, CA$44,800
Everett, WA$44,790
Danbury, CT$44,640
Bremerton, WA$44,590
Tacoma, WA$44,440
New Suffolk, NY$44,440
Sacramento, CA$44,430
Santa Barbara, CA$44,380
Trenton, NJ$44,340
San Diego, CA$44,340
Brockton, MA$44,290
Fairbanks, AK$44,190
Lompoc, CA$44,090
Lowell, MA$44,050
Ventura, CA$44,050
Nashua, NH$44,040
Stockton, CA$44,030
Modesto, CA$43,730
Poughkeepsie, NY$43,640
Olympia, WA$43,570
Kennewick, WA$43,570
New Haven, CT$43,550
Lawrence, MA$43,400
Hartford, CT$43,360
Riverside, CA$43,350
New Bedford, MA$43,310
Richland, WA$43,310
Bakersfield, CA$43,250
San Bernardino, CA$43,240
New Britain, CT$43,230
Atlantic City, NJ$43,230
New London, CT$43,220
Norwich, CT$43,200
Portsmouth, NH$43,200
Boulder, CO$43,110
Portland, OR$43,050
Worcester, MA$43,050
Minneapolis, MN$42,920
Philadelphia, PA$42,860
Honolulu, HI$42,730
Saint Paul, MN$42,710
Vineland, NJ$42,700
Providence, RI$42,580
Chicago, IL$42,460
Bellingham, WA$42,410
Springfield, MA$42,380
Baltimore, MD$42,370
Chico, CA$42,260
Pittsfield, MA$42,150
Manchester, NH$42,070
Spokane, WA$41,890
Denver, CO$41,890
Albany, NY$41,700
Troy, NY$41,680
Nassau, NY$41,640
Schenectady, NY$41,590
Wilmington, DE$41,560
Burlington, VT$41,500
Salem, OR$41,490
Portland, ME$41,360
Yakima, WA$41,320
Rochester, MN$41,190
Reno, NV$41,170
Fresno, CA$41,170
Milwaukee, WI$41,130
Detroit, MI$41,090
Ann Arbor, MI$41,090
Allentown, PA$41,080
Colorado Springs, CO$41,010
Syracuse, NY$40,990
Carson City, NV$40,990
Houston, TX$40,930
Eugene, OR$40,910
Gary, IN$40,860
Springfield, OR$40,830
Bismarck, ND$40,820
Galveston, TX$40,790
Medford, OR$40,730
Fort Collins, CO$40,710
Concord, NH$40,690
Austin, TX$40,680
Mesa, AZ$40,600
Reading, PA$40,590
Phoenix, AZ$40,590
Dallas, TX$40,570
Saint Cloud, MN$40,540
Madison, WI$40,480
Utica, NY$40,370
Rochester, NY$40,300
Des Moines, IA$40,300
Raleigh, NC$40,300
Atlanta, GA$40,230
Battle Creek, MI$40,220
Salt Lake City, UT$40,210
Lancaster, PA$40,150
Harrisburg, PA$40,090
Kansas City, MO$40,050
Kansas City, KS$40,040
Champaign, IL$40,040
Fort Worth, TX$40,040
Columbus, OH$40,030
Boca Raton, FL$40,020
Pittsburgh, PA$40,000
Richmond, VA$39,990
Indianapolis, IN$39,980
Cleveland, OH$39,970
Cincinnati, OH$39,930
Las Vegas, NV$39,930
Petersburg, VA$39,860
Huntsville, AL$39,800
Lansing, MI$39,770
Lebanon, PA$39,770
Pueblo, CO$39,770
Appleton, WI$39,750
Buffalo, NY$39,740
Racine, WI$39,720
Dayton, OH$39,720
Charlotte, NC$39,710
Saint Louis, MO$39,700
York, PA$39,670
Elkhart, IN$39,670
Gastonia, NC$39,670
Billings, MT$39,660
Beaumont, TX$39,650
Lorain, OH$39,640
Benton Harbor, MI$39,630
Toledo, OH$39,620
Rock Hill, SC$39,600
Binghamton, NY$39,600
Rockford, IL$39,580
Springfield, IL$39,560
Elyria, OH$39,560
Fargo, ND$39,560
Flagstaff, AZ$39,530
Fort Lauderdale, FL$39,500
Duluth, MN$39,480
Miami, FL$39,480
Cheyenne, WY$39,450
Grand Forks, ND$39,450
Bangor, ME$39,360
Cedar Rapids, IA$39,310
Durham, NC$39,300
Louisville, KY$39,290
Grand Rapids, MI$39,280
Hialeah, FL$39,280
Casper, WY$39,220
Scranton, PA$39,170
Virginia Beach, VA$39,160
New Orleans, LA$39,160
Akron, OH$39,140
Peoria, IL$39,080
Sarasota, FL$39,070
Nashville, TN$39,050
Omaha, NE$39,050
Green Bay, WI$39,050
Baton Rouge, LA$39,030
Charleston, SC$39,020
Jamestown, NY$39,000
Davenport, IA$39,000
Tucson, AZ$38,980
Saint Petersburg, FL$38,950
Tampa, FL$38,940
Evansville, IN$38,920
Port Arthur, TX$38,920
Bradenton, FL$38,900
Santa Fe, NM$38,830
Orlando, FL$38,750
Clearwater, FL$38,740
La Crosse, WI$38,660
Canton, OH$38,660
Albuquerque, NM$38,630
Newport News, VA$38,630
High Point, NC$38,610
Ogden, UT$38,600
Corpus Christi, TX$38,570
Norfolk, VA$38,540
Laramie, WY$38,540
Rock Island, IL$38,520
Saginaw, MI$38,510
Jacksonville, FL$38,500
Salisbury, NC$38,500
Boise, ID$38,490
Moline, IL$38,470
Fort Myers, FL$38,450
Memphis, TN$38,450
Tulsa, OK$38,430
Waterloo, IA$38,400
Spartanburg, SC$38,360
Lincoln, NE$38,340
Fort Wayne, IN$38,330
Provo, UT$38,330
Cedar Falls, IA$38,280
San Antonio, TX$38,260
Greensboro, NC$38,250
South Bend, IN$38,240
Savannah, GA$38,200
Birmingham, AL$38,180
Muskegon, MI$38,180
Winston Salem, NC$38,160
Lake Charles, LA$38,060
Anderson, IN$38,050
Lexington, KY$38,040
Augusta, GA$38,020
Greenville, SC$38,020
Wichita, KS$37,990
Lima, OH$37,990
Tuscaloosa, AL$37,990
Columbia, SC$37,950
Springfield, OH$37,940
Asheville, NC$37,880
Bloomington, IN$37,850
Knoxville, TN$37,700
Shreveport, LA$37,690
Wilmington, NC$37,640
Roanoke, VA$37,640
Topeka, KS$37,570
Frankfort, KY$37,560
Oklahoma City, OK$37,530
Chillicothe, OH$37,520
Longview, TX$37,510
Melbourne, FL$37,510
Sioux Falls, SD$37,440
Mobile, AL$37,440
Terre Haute, IN$37,420
Altoona, PA$37,400
Amarillo, TX$37,370
Killeen, TX$37,360
Fayetteville, AR$37,320
Chattanooga, TN$37,310
Sioux City, IA$37,280
Idaho Falls, ID$37,270
Lynchburg, VA$37,230
Gainesville, FL$37,180
Portsmouth, OH$37,160
Little Rock, AR$37,150
Lafayette, LA$37,140
Youngstown, OH$37,140
Clarksville, TN$37,110
Daytona Beach, FL$37,110
Pensacola, FL$37,100
Temple, TX$37,100
Hopkinsville, KY$36,980
Erie, PA$36,970
Florence, SC$36,960
Charleston, WV$36,890
Great Falls, MT$36,870
Tallahassee, FL$36,810
Macon, GA$36,810
Fayetteville, NC$36,800
Waco, TX$36,790
Helena, MT$36,760
Pine Bluff, AR$36,750
Vincennes, IN$36,700
Lubbock, TX$36,680
Alamogordo, NM$36,660
Twin Falls, ID$36,620
Rapid City, SD$36,610
Jackson, MS$36,530
Huntington, WV$36,530
Greenville, MS$36,530
Parkersburg, WV$36,490
Montgomery, AL$36,480
Wichita Falls, TX$36,440
Springfield, MO$36,440
Biloxi, MS$36,420
Monroe, LA$36,380
Johnstown, PA$36,350
Sumter, SC$36,330
Columbus, GA$36,330
Pascagoula, MS$36,250
Abilene, TX$36,250
Kingsport, TN$36,140
Albany, GA$36,140
Gulfport, MS$36,130
Alexandria, LA$35,990
Fort Smith, AR$35,890
El Paso, TX$35,780
Las Cruces, NM$35,600
Harlingen, TX$35,490
Pocatello, ID$35,480
Florence, AL$35,430
Brownsville, TX$35,420
Mcallen, TX$35,340
Dothan, AL$35,280
Columbus, MS$35,030
Altus, OK$34,840
Lawton, OK$34,770
Pierre, SD$34,620
What Skills Can Increase a Customer Service Specialist - E-commerce's Salary?
Demanded Skills for the Role:
Customer Service (Mentioned in 39.58% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Billing (Mentioned in 1.99% Job Postings): Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.
Data Entry (Mentioned in 1.3% Job Postings): Transcribing information into an electronic medium such as a computer or other electronic device.
Mastering certain specialized skills can lead to a significant increase in pay.
Here are examples of skills and the potential impact they can have on a Customer Service Specialist - E-commerce's salary.
Presentation: Can increase your salary by up to 21%.
E- Commerce: Can increase your salary by up to 13%.
Cash Handling: Can increase your salary by up to 12%.
Customer Service Specialist - E-commerce Salary by Company Size: Startups vs. Enterprise
Customer Service Specialist - E-commerce salary potential scales significantly with company size.
Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $45,920.
While startup companies pay approximate $38,843.
Customer Service Specialist - E-commerce Salary by Company Size
Company Size
Employees
Average Salary
Startup
1~50
$38,843
Growth Stage
51~500
$41,081
Established
501~5000
$44,341
Enterprise
5000+
$45,920
Customer Service Specialist - E-commerce Salary by Industry: Top Paying Sectors
For Customer Service Specialist - E-commerce roles, the industry you choose can affect earning potential
by as much as 39% (the gap between the highest and lowest paying industries).
Data shows that the Insurance and Pharmaceuticals
sectors offer the strongest compensation, at 15% above the average.
In contrast, Customer Service Specialist - E-commerce positions in Transportation or Edu., Gov't. & Nonprofit typically offer lower base pay,
as these industries often view Customer Service Specialist - E-commerce as a support function rather than a direct revenue driver.
The top paying industries for a Customer Service Specialist - E-commerce
Industry Sector
Average Annual Salary
Average Hourly Rate
Pay vs.Avg
Insurance
$47,253
$23.0
15%
Pharmaceuticals
$45,610
$22.0
11%
Construction
$45,199
$22.0
10%
Healthcare
$44,377
$21.0
8%
Energy & Utilities
$43,555
$21.0
6%
How Education impacts a Customer Service Specialist - E-commerce's Salary?
Your level of education can impact your salary potential.
While many Customer Service Specialist - E-commerces enter the field with a Bachelor's Degree degree,
higher education can lead to more specialized and higher-paying roles.
According to our 100% employer-reported salary data,
the median salary for a Customer Service Specialist - E-commerce with a Bachelor's Degree is between
$41,630
and $44,513).
Customer Service Specialist - E-commerce Salaries by Degree Level
$46,400
$45,800
$45,100
$44,400
$43,700
$43,000
$42,400
$41,700
No Diploma
High School
Associates
Bachelors
Masters
Doctorate
Typical Education for Customer Service Specialist - E-commerce
Degree Level
% of user with this level of education
No Diploma
36.8%
High School
36.8%
Associates
15.8%
Bachelors
47.4%
Masters
0.0%
Doctorate
0.0%
Typical Education for Customer Service Specialist - E-commerce
Customer Service Specialist - E-commerce Salary: Hourly Rate, Weekly Pay, and Monthly Pay
Understanding how a Customer Service Specialist - E-commerce's annual salary breaks down can help with budgeting.
Below, you can see the average hourly rate, weekly pay, and monthly pay for this role.
Use the buttons to switch between different pay periods.
Hourly
Monthly
Weekly
Yearly
Table View
Last Updated on September 01, 2026
$37,620
Average$41,090/year
$46,410
$3,135
Average$3,424/month
$3,868
$723
Average$790/week
$893
$18
Average$20/hour
$22
Annual Salary
Monthly Pay
Weekly Pay
Hourly Wage
75th Percentile
$46,410
$3,868
$893
$22
Average
$41,090
$3,424
$790
$20
25th Percentile
$37,620
$3,135
$723
$18
Customer Service Specialist - E-commerce Salary Growth & Career Path
For a Customer Service Specialist - E-commerce, the most direct path to higher earnings is advancing to the Customer Service Senior Specialist E-commerce role.
This promotion typically comes with a significant pay increase, bringing the average annual salary to
$47,570 - a projected growth of
16%
over your current level.
Salaries of Jobs related to Customer Service Specialist - E-commerce
Salary Trends for Customer Service Specialist - E-commerce
Salaries for a Customer Service Specialist - E-commerce can change over time,
reflecting shifts in market demand and the overall economy.
The median salary decreased from $41,523 in 2023
to around $41,468 in 2025,
reflecting changes in demand, location, experience, and the wider economy.
For a detailed analysis of Customer Service Specialist - E-commerce salary trends,
.
Average Annual Salary of Customer Service Specialist - E-commerce Over Time
$???
$41,523
$41,601
$41,468
$???
$???
2022
2023
2024
2025
2026
2027
Year
Average Annual Salary
2022
View More
2023
$41,523
2024
$41,601
2025
$41,468
2026
View More
2027
View More
Most common benefits for Customer Service Specialist - E-commerce
Social Security
401 (k)
Disability
Healthcare
Pension
Time Off (days)
Common company salaries for Customer Service Specialist - E-commerce
Here are companies hiring for Customer Service Specialist - E-commerce and their salaries, click below for more details.
C$128,509/per year
C R Bard IncBiotechnologythe United States
H$124,697/per year
Henry Schein CanadaBiotechnologythe United States
N$123,899/per year
Nordex IncBiotechnologythe United States
N$120,416/per year
Nipro CorpBiotechnologythe United States
E$115,870/per year
EnovisBiotechnologythe United States
A$114,553/per year
Advanced Research Projects Agency - EnergyBiotechnologythe United States
M$112,110/per year
MiniMed IncBiotechnologythe United States
L$111,500/per year
Labcorp Drug DevelopmentBiotechnologythe United States
L$110,229/per year
Life Technologies CorpBiotechnologythe United States
Z$106,224/per year
Zimmer BiometBiotechnologythe United States
P$103,077/per year
Promontory TherapeuticsBiotechnologythe United States
S$102,181/per year
Steris PLCBiotechnologythe United States
G$97,274/per year
Gavin Conferences Pty LtdBiotechnologythe United States
E$94,764/per year
Endeavor BioMedicinesBiotechnologythe United States
R$94,402/per year
Replay Holdings LLCBiotechnologythe United States
P$94,235/per year
Pleno IncBiotechnologythe United States
S$93,666/per year
Simulaids IncBiotechnologythe United States
N$88,880/per year
NOIRLab/CASBiotechnologythe United States
O$86,468/per year
Onward TechnologyBiotechnologythe United States
L$84,895/per year
LED Medical Diagnostics IncBiotechnologythe United States
E$84,682/per year
Eyeco LtdBiotechnologythe United States
P$84,523/per year
PaerosolBiotechnologythe United States
I$83,525/per year
IONIQ Sciences IncBiotechnologythe United States
S$82,815/per year
Stateside PPEBiotechnologythe United States
D$82,041/per year
Digi BioBiotechnologythe United States
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FAQ about Customer Service Specialist - E-commerce
1. What industry pays the highest salary for Customer Service Specialist - E-commerce?
The Insurance industry offers the highest average compensation for Customer Service Specialist - E-commerce roles,
with salaries approximately 15% above the market median.
Where Does Our Salary Data Come From?
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
