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How much does a Customer Service Specialist - E-commerce make in the United States? The average Customer Service Specialist - E-commerce salary in the United States is $43,630 as of May 28, 2024, but the range typically falls between $38,680 and $49,850. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Customer Service Specialist - E-commerce Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Specialist - E-commerce Salary $34,173 US May 28, 2024
25th Percentile Customer Service Specialist - E-commerce Salary $38,680 US May 28, 2024
50th Percentile Customer Service Specialist - E-commerce Salary $43,630 US May 28, 2024
75th Percentile Customer Service Specialist - E-commerce Salary $49,850 US May 28, 2024
90th Percentile Customer Service Specialist - E-commerce Salary $55,513 US May 28, 2024
25% $38,680 10% $34,173 90% $55,513 75% $49,850 $43,630 50%(Median) Didn’t find job title? Click
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Job Description

The Customer Service Specialist - E-commerce assists customers with product selection, answers basic questions, and suggests various product options that are available. Responds to customer web inquires regarding online merchandise or service orders. Being a Customer Service Specialist - E-commerce ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Documents customer problems and inputs in ticketing system. In addition, Customer Service Specialist - E-commerce may require a bachelor's degree. Typically reports to a supervisor or manager. Being a Customer Service Specialist - E-commerce works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Service Specialist - E-commerce typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Job Openings for Customer Service Specialist - E-commerce
  • THIS IS A FULL TIME ON-SITE POSITION**Sykes and Sitel are now Foundever. At Foundever, we deliver leading CX solutions to global industry clients, includin...
    - Just Posted
  • THIS IS A FULL TIME ON-SITE POSITION**Sykes and Sitel are now Foundever. At Foundever, we deliver leading CX solutions to global industry clients, includin...
    - Just Posted
  • THIS IS A FULL TIME ON-SITE POSITION**Sykes and Sitel are now Foundever. At Foundever, we deliver leading CX solutions to global industry clients, includin...
    - Just Posted
  • THIS IS A FULL TIME ON-SITE POSITION**Sykes and Sitel are now Foundever. At Foundever, we deliver leading CX solutions to global industry clients, includin...
    - Just Posted
  • THIS IS A FULL TIME ON-SITE POSITION**Sykes and Sitel are now Foundever. At Foundever, we deliver leading CX solutions to global industry clients, includin...
    - Just Posted

Career Path for this job

  1. This Job:

    Customer Service Specialist - E-commerce

    1 - 3 years experience
    Associate's Degree

  2. Up a level:

    Customer Service Senior Specialist E-commerce

    3 - 5 years experience
    Associate's Degree

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Average Base Salary

Core compensation

 
 
 
38680
49850
43630

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
40160
52970
46370
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Specialist - E-commerce in the United States. The base salary for Customer Service Specialist - E-commerce ranges from $38,680 to $49,850 with the average base salary of $43,630. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $40,160 to $52,970 with the average total cash compensation of $46,370.
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38680
49850

 

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