As of March 01, 2025, the average annual salary for a Customer Service Senior Specialist E-commerce in Boston, MA is $56,150. Salary.com reports that pay typically ranges from $49,730 to $62,540, with most professionals earning between $43,885 and $68,358.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $62,540 | $5,212 | $1,203 | $30 |
| Average | $56,150 | $4,679 | $1,080 | $27 |
| 25th Percentile | $49,730 | $4,144 | $956 | $24 |
An entry-level Customer Service Senior Specialist E-commerce with under 1 year experience makes about $51,830. With less than 2 years of experience, a mid-level Customer Service Senior Specialist E-commerce makes around $53,815. After 2-4 years, the Customer Service Senior Specialist E-commerce pay rises to about $58,995. Those senior Customer Service Senior Specialist E-commerce with 5-8 years of experience earn roughly $58,995, and those Customer Service Senior Specialist E-commerce having 8 years or more experience are expected to earn about $59,277 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer Service Senior Specialist E-commerce | $51,830 |
| Intermediate Level Customer Service Senior Specialist E-commerce | $53,815 |
| Senior Level Customer Service Senior Specialist E-commerce | $58,995 |
| Specialist Level Customer Service Senior Specialist E-commerce | $58,995 |
| Expert Level Customer Service Senior Specialist E-commerce | $59,277 |
| Entry Level | 8% |
| Mid Level | 4% |
| Senior Level | 5% |
| Top Level | 5% |
| Experienced | 6% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Computer Systems: A computer system is a set of integrated devices that input, output, process, and store data and information. Computer systems are currently built around at least one digital processing device.
| Skill | Salary | Demand |
|---|---|---|
|
Building Relationships
|
$131,391 |
134%
|
|
Account Management
|
$67,942 |
21%
|
|
Support Services
|
$66,819 |
19%
|
|
Computer Systems
|
$65,696 |
17%
|
|
Inside Sales
|
$64,011 |
14%
|
|
Claim Processing
|
$63,450 |
13%
|
