As of February 01, 2025, the average annual salary for a Customer Service Specialist - E-commerce in Salt Lake City, UT is $43,210. Salary.com reports that pay typically ranges from $38,310 to $49,370, with most professionals earning between $33,849 and $54,978.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $49,370 | $4,114 | $949 | $24 |
| Average | $43,210 | $3,601 | $831 | $21 |
| 25th Percentile | $38,310 | $3,193 | $737 | $18 |
An entry-level Customer Service Specialist - E-commerce with under 1 year experience makes about $42,758. With less than 2 years of experience, a mid-level Customer Service Specialist - E-commerce makes around $42,758. After 2-4 years, the Customer Service Specialist - E-commerce pay rises to about $42,758. Those senior Customer Service Specialist - E-commerce with 5-8 years of experience earn roughly $42,758, and those Customer Service Specialist - E-commerce having 8 years or more experience are expected to earn about $42,758 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer Service Specialist - E-commerce | $42,758 |
| Intermediate Level Customer Service Specialist - E-commerce | $42,758 |
| Senior Level Customer Service Specialist - E-commerce | $42,758 |
| Specialist Level Customer Service Specialist - E-commerce | $42,758 |
| Expert Level Customer Service Specialist - E-commerce | $42,758 |
| Entry Level | 1% |
| Mid Level | 1% |
| Senior Level | 1% |
| Top Level | 1% |
| Experienced | 1% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Store Management: Store management is the activity of running and monitoring all operations in a store. Its main responsibilities include working with employees, creating work schedules, communicating with suppliers, and dealing with customer complaints.
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
| Skill | Salary | Demand |
|---|---|---|
|
Presentation
|
$52,284 |
21%
|
|
E- Commerce
|
$48,827 |
13%
|
|
Cash Handling
|
$48,395 |
12%
|
|
Time Management
|
$47,963 |
11%
|
|
Troubleshooting
|
$46,235 |
7%
|
|
Initiative
|
$46,235 |
7%
|
