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Health Plan Member Services Representative Salary in the United States

How much does a Health Plan Member Services Representative make in the United States?

As of August 01, 2026, the average salary for a Health Plan Member Services Representative in the United States is $40,300 per year, which breaks down to an hourly rate of $19.

However, a Health Plan Member Services Representative's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $50,999
  • Majority Range (25th-75th percentile): $37,100 to $45,900
  • Entry-Level (10th percentile): $34,187
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View as table View as graph 25% $37,100 10% $34,187 90% $50,999 75% $45,900 $40,300 50%(Median) Didn’t find job title? Click

Health Plan Member Services Representative Salaries by Percentile

Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $45,900 $3,825 $883 $22
Average $40,300 $3,358 $775 $19
25th Percentile $37,100 $3,092 $713 $18
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Key Factors That Influence Health Plan Member Services Representative Salaries

A Health Plan Member Services Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education, and company size can directly affect your earning potential.

How Experience Level Affects Health Plan Member Services Representative Salaries?

Experience is a primary driver of a Health Plan Member Services Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Health Plan Member Services Representative (1-3 years): $40,259
  • Health Plan Member Services Senior Representative (3-5 years): $52,901
  • Health Plan Member Services Support Team Leader (5+ years): $61,021
  • Health Plan Member Services Manager (5+ years): $94,483
  • Health Plan Member Services Director (5+ years): $143,736
Job Role Years of Experience Average Salary
Health Plan Member Services Representative1-3 years$40,259
Health Plan Member Services Senior Representative3-5 years$52,901
Health Plan Member Services Support Team Leader5+ years$61,021
Health Plan Member Services Manager5+ years$94,483
Health Plan Member Services Director5+ years$143,736
$40,259 Health Pl...
$52,901 Health Pl...
$61,021 Health Pl...
$94,483 Health Pl...
$143,736 Health Pl...
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What Am I Worth?

Top Paying Cities for Health Plan Member Services Representatives

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $50,800
  • San Francisco: $50,300
  • Oakland: $49,200

What Skills Can Increase a Health Plan Member Services Representative's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 41.8% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • CPR (Mentioned in 2.44% Job Postings): Cardiopulmonary resuscitation (CPR) combines rescue breathing (mouth-to-mouth) and chest compressions to temporarily pump enough blood to the brain until specialized treatment is available.
  • Bank Secrecy Act (Mentioned in 1.48% Job Postings): The Currency and Foreign Transactions Reporting Act of 1970—which legislative framework is commonly referred to as the "Bank Secrecy Act" (BSA)—requires U.S. financial institutions to assist U.S. government agencies to detect and prevent money laundering.
See More Skills
Skills Demand Percentage
Customer Service 41.8%
CPR 2.44%
Bank Secrecy Act 1.48%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Health Plan Member Services Representative's salary.
  • Presentation: Can increase your salary by up to 15%.
  • Initiative: Can increase your salary by up to 11%.
  • Organizational Skills: Can increase your salary by up to 6%.
Skill Salary Salary % Increase
Presentation
$46,345
15%
Initiative
$44,733
11%
Organizational Skills
$42,718
6%
Interviewing
$42,315
5%
Planning
$42,315
5%
Commitment
$41,912
4%
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Health Plan Member Services Representative Salary by Company Size: Startups vs. Enterprise

Health Plan Member Services Representative salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $43,414. While startup companies pay approximate $36,856.

Health Plan Member Services Representative Salary by Company Size

Company Size Employees Average Salary
Startup1~50$36,856
Growth Stage51~500$38,949
Established501~5000$41,951
Enterprise5000+$43,414

Health Plan Member Services Representative Salary by Industry: Top Paying Sectors

For Health Plan Member Services Representative roles, the industry you choose can impact your earning potential by as much as 25% (the gap between the highest and lowest paying industries). Data shows that the highest-paying industry, Insurance, offers compensation 10% above the average. Conversely, Health Plan Member Services Representative positions in Edu., Gov't. & Nonprofit typically offer lower base pay, as this sector often view Health Plan Member Services Representative as a support function rather than a direct revenue driver.

The top paying industries for a Health Plan Member Services Representative

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Insurance$44,330$21.010%
Healthcare$42,315$20.05%

How Education impacts a Health Plan Member Services Representative's Salary?

Your level of education can impact your salary potential. While many Health Plan Member Services Representatives enter the field with a High School Diploma or Technical Certificate degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Health Plan Member Services Representative with a High School Diploma or Technical Certificate is between $37,322 and $39,143).

Health Plan Member Services Representative Salaries by Degree Level

Typical Education for Health Plan Member Services Representative
Degree Level % of user with this level of education
No Diploma 36.9%
High School 36.9%
Associates 13.8%
Bachelors 41.5%
Masters 6.2%
Doctorate 1.5%
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Health Plan Member Services Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Health Plan Member Services Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on August 01, 2026

Health Plan Member Services Representative Salary Growth & Career Path

For a Health Plan Member Services Representative, the most direct path to higher earnings is advancing to the Health Plan Member Services Senior Representative role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $53,000 - a projected growth of 32% over your current level.

Salary Trends for Health Plan Member Services Representative

Salaries for a Health Plan Member Services Representative can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $46,773 in 2023 to around $46,480 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Health Plan Member Services Representative salary trends, .

Average Annual Salary of Health Plan Member Services Representative Over Time

2022
$???
2023
$46,773
2024
$46,889
2025
$46,480
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $46,773
2024 $46,889
2025 $46,480
2026
View More
2027
View More

Most common benefits for Health Plan Member Services Representative

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for Health Plan Member Services Representative

Here are companies hiring for Health Plan Member Services Representative and their salaries, click below for more details.

Find Your Next Health Plan Member Services Representative Job

Ready to take the next step in your career? Browse thousands of current Health Plan Member Services Representative job openings on our job board. Use the search bar below to find your perfect match.

United States
  • Continuum Medical Staffing

    Columbus, OH

    Continuum Medical Staffing | Columbus, OH

    PSYCHIATRIST- CHILD/ADOLESCENT COLUMBUS OHIO We are seeking a Board-Certified Child/ Adolescent Psychiatrist for a permanent position in Columbus Ohio No V... more

    4 Days Ago

  • MD Staff, LLC

    Columbus, OH

    MD Staff, LLC | Columbus, OH

    Neurologist Locum Tenens Opportunity Near Columbus, OH. We are excited to offer a rewarding locum tenens opportunity for a Board Certified or Board Eligibl... more

    4 Days Ago

  • Confidential

    Columbus, OH

    Confidential | Columbus, OH

    Associate Vice President, Brand & External Communications. About the Company. National consulting & advisory services firm focused on the healthcare indust... more

    15 Days Ago

  • C.R. England

    Columbus, OH

    C.R. England | Columbus, OH

    Job Description. C.R. England is Now Urgently Hiring Local Dedicated CDL-A Truck Drivers. \n. Dedicated Local Fleet - Home Daily - Competitive Pay* - Full ... more

    16 Days Ago

  • Confidential

    Columbus, OH

    Confidential | Columbus, OH

    Vice President, Credit Risk Strategy & Data Science. About the Company. High-growth SMB lender building the next generation of credit decisioning. Industry... more

    16 Days Ago

  • KreilKamp Trucking

    Columbus, OH

    KreilKamp Trucking | Columbus, OH

    Regional CDL A Drivers | NEW Grads Welcome | Earn $70,000+ Annually. We're proud to be a 4th generation family truck line, started in 1935, but even proude... more

    16 Days Ago

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FAQ about Health Plan Member Services Representative

1. What industry pays the highest salary for Health Plan Member Services Representative?

The Insurance industry offers the highest average compensation for Health Plan Member Services Representative roles, with salaries approximately 10% above the market median.

2. Is customer service representative a stressful job?

Yes, working as a Health Plan Member Services Representative can be stressful due to the demanding nature of the job, which often involves handling a high volume of calls and addressing diverse customer concerns. The salary for this role typically ranges from $36,200 to $43,900, reflecting the responsibilities and challenges involved.

3. Do insurance agents make 6 figures?

Insurance agents typically do not make six figures, as the average salary for a Health Plan Member Services Representative ranges from $36,200 to $43,900, with a midpoint of $39,300. While some top earners in the insurance field may exceed six figures, most representatives earn within this range.

4. How much do health insurance agents make in the US?

Health Plan Member Services Representatives in the US earn between $36,200 and $43,900 annually, with a median salary of $39,300. This reflects a more specialized role compared to general health insurance agents, whose earnings can reach up to $86,500 for top earners.

5. What is the highest paying customer service?

One of the highest paying customer service roles is a Health Plan Member Services Representative, with salaries ranging from $36,200 to $43,900, depending on experience and location. This position often involves assisting members with their health plan inquiries and ensuring they receive the necessary support.

6. Do health insurance agents get base pay?

Health Plan Member Services Representatives typically receive a base salary, which ranges from $36,200 to $43,900, with a midpoint of $39,300. While some may earn additional income through commissions, the base pay provides financial stability regardless of sales performance.

7. What is the hourly rate for a customer service representative?

The hourly rate for a Health Plan Member Services Representative can be calculated from the salary data provided. With a minimum salary of $36,200, a mid salary of $39,300, and a maximum salary of $43,900, the hourly rates are approximately $17.38, $18.90, and $21.10, respectively.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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