Member Services Representative II Salary in the United States
How much does a Member Services Representative II make in the United States?
As of August 01, 2026, the average salary for a Member Services Representative II in the United States is $52,990 per year, which breaks down to an hourly rate of $25.
However, a Member Services Representative II's salary can vary significantly. Here’s a look at the typical salary range:
Top Earners (90th percentile): $63,115
Majority Range (25th-75th percentile): $47,890 to $58,290
Key Factors That Influence Member Services Representative II Salaries
A Member Services Representative II's salary isn't a fixed number.
It's shaped by several important factors.
Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.
How Experience Level Affects Member Services Representative Salaries?
Experience is a primary driver of a Member Services Representative II's salary.
As you build your skills and take on more complex tasks, your compensation generally increases.
Here's how the average salary grows at different career stages:
Health Plan Member Services Representative (1-3 years): $40,259
Member Services Representative II (3-5 years): $52,901
Health Plan Member Services Support Team Leader (5+ years): $61,021
Health Plan Member Services Manager (5+ years): $94,483
Health Plan Member Services Director (5+ years): $143,736
Job Role
Years of Experience
Average Salary
Health Plan Member Services Representative
1-3 years
$40,259
Member Services Representative II
3-5 years
$52,901
Health Plan Member Services Support Team Leader
5+ years
$61,021
Health Plan Member Services Manager
5+ years
$94,483
Health Plan Member Services Director
5+ years
$143,736
$40,259Health Pl...
$52,901Member Se...
$61,021Health Pl...
$94,483Health Pl...
$143,736Health Pl...
View as Table
View as Graph
What Am I Worth?
How Do Member Services Representative II Salaries Vary from State to State?
Your salary can change significantly depending on where you work.
States with a higher cost of living and strong industrial sectors
often pay more to attract Member Services Representative IIs.
For example, consider the average annual salaries in these key locations:
Top Paying Cities for Member Services Representative IIs
Salaries can also vary between different cities.
Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay.
Here are a few examples of average annual salaries in different U.S. cities:
San Jose: $66,790
San Francisco: $65,990
Oakland: $64,690
San Jose, CA$66,790
San Francisco, CA$65,990
Oakland, CA$64,690
New York, NY$60,990
Paramus, NJ$60,190
Queens Village, NY$60,190
Passaic, NJ$60,190
Bergenfield, NJ$60,190
Huntington, NY$59,990
Stamford, CT$59,990
Newark, NJ$59,590
Bridgeport, CT$59,490
Vallejo, CA$59,390
New Brunswick, NJ$59,390
Petaluma, CA$59,390
Middlesex, NJ$59,290
Santa Cruz, CA$59,190
Somerset, NJ$59,190
Boston, MA$58,790
Monterey, CA$58,590
Seattle, WA$58,490
Santa Rosa, CA$58,490
Los Angeles, CA$58,490
Juneau, AK$58,390
Washington, DC$58,290
Orange, CA$58,090
Santa Ana, CA$57,990
Anaheim, CA$57,890
Anchorage, AK$57,890
Long Beach, CA$57,890
Santa Maria, CA$57,690
Everett, WA$57,690
Danbury, CT$57,490
Bremerton, WA$57,490
Tacoma, WA$57,290
New Suffolk, NY$57,290
Sacramento, CA$57,290
Santa Barbara, CA$57,190
Brockton, MA$57,090
Trenton, NJ$57,090
San Diego, CA$57,090
Fairbanks, AK$56,890
Lompoc, CA$56,790
Lowell, MA$56,790
Ventura, CA$56,790
Nashua, NH$56,690
Stockton, CA$56,690
Modesto, CA$56,390
Poughkeepsie, NY$56,190
New Haven, CT$56,090
Olympia, WA$56,090
Kennewick, WA$56,090
Lawrence, MA$55,890
Hartford, CT$55,890
Riverside, CA$55,890
New Bedford, MA$55,790
Richland, WA$55,790
Norwich, CT$55,690
Portsmouth, NH$55,690
New London, CT$55,690
New Britain, CT$55,690
San Bernardino, CA$55,690
Bakersfield, CA$55,690
Atlantic City, NJ$55,690
Boulder, CO$55,590
Portland, OR$55,490
Worcester, MA$55,490
Minneapolis, MN$55,290
Philadelphia, PA$55,190
Honolulu, HI$55,090
Saint Paul, MN$54,990
Vineland, NJ$54,990
Providence, RI$54,890
Chicago, IL$54,690
Bellingham, WA$54,690
Springfield, MA$54,590
Baltimore, MD$54,590
Chico, CA$54,490
Pittsfield, MA$54,290
Manchester, NH$54,190
Spokane, WA$53,990
Denver, CO$53,990
Albany, NY$53,690
Troy, NY$53,690
Nassau, NY$53,690
Schenectady, NY$53,590
Wilmington, DE$53,590
Burlington, VT$53,490
Salem, OR$53,490
Portland, ME$53,290
Yakima, WA$53,190
Rochester, MN$53,090
Reno, NV$53,090
Fresno, CA$53,090
Milwaukee, WI$52,990
Detroit, MI$52,990
Ann Arbor, MI$52,890
Allentown, PA$52,890
Colorado Springs, CO$52,890
Carson City, NV$52,790
Syracuse, NY$52,790
Houston, TX$52,690
Eugene, OR$52,690
Gary, IN$52,690
Springfield, OR$52,590
Bismarck, ND$52,590
Galveston, TX$52,590
Medford, OR$52,490
Fort Collins, CO$52,490
Austin, TX$52,390
Concord, NH$52,390
Mesa, AZ$52,290
Reading, PA$52,290
Phoenix, AZ$52,290
Dallas, TX$52,290
Saint Cloud, MN$52,190
Madison, WI$52,190
Utica, NY$51,990
Atlanta, GA$51,890
Raleigh, NC$51,890
Des Moines, IA$51,890
Rochester, NY$51,890
Battle Creek, MI$51,790
Salt Lake City, UT$51,790
Lancaster, PA$51,690
Harrisburg, PA$51,690
Pittsburgh, PA$51,590
Boca Raton, FL$51,590
Fort Worth, TX$51,590
Columbus, OH$51,590
Kansas City, KS$51,590
Kansas City, MO$51,590
Champaign, IL$51,590
Richmond, VA$51,490
Indianapolis, IN$51,490
Cleveland, OH$51,490
Las Vegas, NV$51,490
Cincinnati, OH$51,490
Petersburg, VA$51,390
Lebanon, PA$51,290
Lansing, MI$51,290
Huntsville, AL$51,290
Pueblo, CO$51,190
Appleton, WI$51,190
Buffalo, NY$51,190
Dayton, OH$51,190
Racine, WI$51,190
Charlotte, NC$51,190
Saint Louis, MO$51,190
Toledo, OH$51,090
Benton Harbor, MI$51,090
Lorain, OH$51,090
Beaumont, TX$51,090
Elkhart, IN$51,090
Gastonia, NC$51,090
York, PA$51,090
Billings, MT$51,090
Elyria, OH$50,990
Fargo, ND$50,990
Springfield, IL$50,990
Rock Hill, SC$50,990
Rockford, IL$50,990
Binghamton, NY$50,990
Flagstaff, AZ$50,890
Fort Lauderdale, FL$50,890
Duluth, MN$50,890
Miami, FL$50,890
Grand Forks, ND$50,790
Cheyenne, WY$50,790
Cedar Rapids, IA$50,690
Bangor, ME$50,690
Durham, NC$50,590
Louisville, KY$50,590
Grand Rapids, MI$50,590
Hialeah, FL$50,590
Virginia Beach, VA$50,490
Casper, WY$50,490
Scranton, PA$50,490
New Orleans, LA$50,490
Sarasota, FL$50,390
Peoria, IL$50,390
Akron, OH$50,390
Nashville, TN$50,290
Omaha, NE$50,290
Green Bay, WI$50,290
Baton Rouge, LA$50,290
Charleston, SC$50,290
Davenport, IA$50,290
Jamestown, NY$50,290
Port Arthur, TX$50,190
Evansville, IN$50,190
Saint Petersburg, FL$50,190
Tucson, AZ$50,190
Tampa, FL$50,190
Bradenton, FL$50,090
Santa Fe, NM$49,990
Orlando, FL$49,890
Clearwater, FL$49,890
High Point, NC$49,790
Newport News, VA$49,790
Albuquerque, NM$49,790
Canton, OH$49,790
La Crosse, WI$49,790
Ogden, UT$49,690
Corpus Christi, TX$49,690
Norfolk, VA$49,690
Laramie, WY$49,690
Fort Myers, FL$49,590
Moline, IL$49,590
Boise, ID$49,590
Jacksonville, FL$49,590
Saginaw, MI$49,590
Rock Island, IL$49,590
Salisbury, NC$49,590
Waterloo, IA$49,490
Memphis, TN$49,490
Tulsa, OK$49,490
Fort Wayne, IN$49,390
Provo, UT$49,390
Spartanburg, SC$49,390
Lincoln, NE$49,390
Cedar Falls, IA$49,290
San Antonio, TX$49,290
Greensboro, NC$49,290
South Bend, IN$49,290
Savannah, GA$49,190
Muskegon, MI$49,190
Birmingham, AL$49,190
Winston Salem, NC$49,190
Tuscaloosa, AL$48,990
Wichita, KS$48,990
Lima, OH$48,990
Greenville, SC$48,990
Lake Charles, LA$48,990
Lexington, KY$48,990
Anderson, IN$48,990
Augusta, GA$48,990
Columbia, SC$48,890
Springfield, OH$48,890
Bloomington, IN$48,790
Asheville, NC$48,790
Knoxville, TN$48,590
Shreveport, LA$48,590
Wilmington, NC$48,490
Roanoke, VA$48,490
Topeka, KS$48,390
Frankfort, KY$48,390
Oklahoma City, OK$48,390
Chillicothe, OH$48,390
Mobile, AL$48,290
Sioux Falls, SD$48,290
Melbourne, FL$48,290
Longview, TX$48,290
Terre Haute, IN$48,190
Altoona, PA$48,190
Amarillo, TX$48,190
Killeen, TX$48,090
Fayetteville, AR$48,090
Chattanooga, TN$48,090
Lynchburg, VA$47,990
Sioux City, IA$47,990
Idaho Falls, ID$47,990
Gainesville, FL$47,890
Portsmouth, OH$47,890
Little Rock, AR$47,890
Lafayette, LA$47,890
Youngstown, OH$47,890
Pensacola, FL$47,790
Daytona Beach, FL$47,790
Clarksville, TN$47,790
Temple, TX$47,790
Hopkinsville, KY$47,690
Erie, PA$47,690
Florence, SC$47,590
Charleston, WV$47,490
Great Falls, MT$47,490
Helena, MT$47,390
Pine Bluff, AR$47,390
Waco, TX$47,390
Fayetteville, NC$47,390
Tallahassee, FL$47,390
Macon, GA$47,390
Vincennes, IN$47,290
Lubbock, TX$47,290
Alamogordo, NM$47,190
Twin Falls, ID$47,190
Rapid City, SD$47,190
Greenville, MS$47,090
Huntington, WV$47,090
Jackson, MS$47,090
Parkersburg, WV$46,990
Montgomery, AL$46,990
Wichita Falls, TX$46,990
Springfield, MO$46,990
Biloxi, MS$46,890
Monroe, LA$46,890
Columbus, GA$46,790
Sumter, SC$46,790
Johnstown, PA$46,790
Pascagoula, MS$46,690
Abilene, TX$46,690
Kingsport, TN$46,590
Albany, GA$46,590
Gulfport, MS$46,590
Alexandria, LA$46,390
Fort Smith, AR$46,290
El Paso, TX$46,090
Las Cruces, NM$45,890
Harlingen, TX$45,690
Pocatello, ID$45,690
Florence, AL$45,690
Brownsville, TX$45,690
Mcallen, TX$45,490
Dothan, AL$45,490
Columbus, MS$45,190
Altus, OK$44,890
Lawton, OK$44,790
Pierre, SD$44,590
What Skills Can Increase a Member Services Representative II's Salary?
Demanded Skills for the Role:
Customer Service (Mentioned in 23.96% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
POS System (Mentioned in 1.49% Job Postings): Point-of-sale system is the hardware and software that enable your business to make those sales.A point of sale, or point of purchase, is where you ring up customers.
Data Entry (Mentioned in 0.63% Job Postings): Transcribing information into an electronic medium such as a computer or other electronic device.
See More Skills
Skills
Demand Percentage
Customer Service
23.96%
POS System
1.49%
Data Entry
0.63%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay.
Here are examples of skills and the potential impact they can have on a Member Services Representative II's salary.
Managed Care: Can increase your salary by up to 13%.
Leadership: Can increase your salary by up to 10%.
Back Office: Can increase your salary by up to 10%.
Skill
Salary
Salary % Increase
Managed Care
$59,879
13%
Leadership
$58,289
10%
Back Office
$58,289
10%
Commitment
$57,759
9%
Cross-Selling
$57,759
9%
Written Communication
$56,699
7%
Get Latest Data
Member Services Representative II Salary by Company Size: Startups vs. Enterprise
Member Services Representative II salary potential scales significantly with company size.
Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $57,084.
While startup companies pay approximate $48,462.
Member Services Representative II Salary by Company Size
Company Size
Employees
Average Salary
Startup
1~50
$48,462
Growth Stage
51~500
$51,213
Established
501~5000
$55,161
Enterprise
5000+
$57,084
Member Services Representative II Salary by Industry: Top Paying Sectors
For Member Services Representative II roles, the industry you choose can impact your earning potential
by as much as 25% (the gap between the highest and lowest paying industries).
Data shows that the highest-paying industry, Insurance,
offers compensation 10% above the average. Conversely,
Member Services Representative positions in Edu., Gov't. & Nonprofit typically offer lower base pay,
as this sector often view Member Services Representative II as a support function rather than a direct revenue driver.
The top paying industries for a Member Services Representative II
Industry Sector
Average Annual Salary
Average Hourly Rate
Pay vs.Avg
Insurance
$58,289
$28.0
10%
Healthcare
$55,640
$27.0
5%
Member Services Representative II Salary: Hourly Rate, Weekly Pay, and Monthly Pay
Understanding how a Member Services Representative II's annual salary breaks down can help with budgeting.
Below, you can see the average hourly rate, weekly pay, and monthly pay for this role.
Use the buttons to switch between different pay periods.
Hourly
Monthly
Weekly
Yearly
Table View
Last Updated on August 01, 2026
$47,890
Average$52,990/year
$58,290
$3,991
Average$4,416/month
$4,858
$921
Average$1,019/week
$1,121
$23
Average$25/hour
$28
Annual Salary
Monthly Pay
Weekly Pay
Hourly Wage
75th Percentile
$58,290
$4,858
$1,121
$28
Average
$52,990
$4,416
$1,019
$25
25th Percentile
$47,890
$3,991
$921
$23
Member Services Representative II Salary Growth & Career Path
For a Member Services Representative II, the most direct path to higher earnings is advancing to the Health Plan Member Services Support Team Leader role.
This promotion typically comes with a significant pay increase, bringing the average annual salary to
$61,100 - a projected growth of
15%
over your current level.
Salaries of jobs related to Member Services Representative II
Salary Trends for Member Services Representative II
Salaries for a Member Services Representative II can change over time,
reflecting shifts in market demand and the overall economy.
The median salary decreased from $51,449 in 2023
to around $51,247 in 2025,
reflecting changes in demand, location, experience, and the wider economy.
For a detailed analysis of Member Services Representative II salary trends,
.
Average Annual Salary of Member Services Representative II Over Time
2022
$???
2023
$51,449
2024
$51,525
2025
$51,247
2026
$???
2027
$???
Year
Average Annual Salary
2022
View More
2023
$51,449
2024
$51,525
2025
$51,247
2026
View More
2027
View More
Most common benefits for Member Services Representative II
Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for Member Services Representative II
Here are companies hiring for Member Services Representative II and their salaries, click below for more details.
N
$97,099/per year
New York Police Department
Edu., Gov't. & Nonprofit
the United States
S
$95,962/per year
State of New York - Metropolitan Transportation Authority
Edu., Gov't. & Nonprofit
the United States
U
$94,615/per year
US Department of Transportation
Edu., Gov't. & Nonprofit
the United States
U
$93,141/per year
US General Services Administration
Edu., Gov't. & Nonprofit
the United States
L
$92,342/per year
Los Angeles County
Edu., Gov't. & Nonprofit
the United States
D
$92,011/per year
Department of Justice - Federal Bureau of Prisons
Edu., Gov't. & Nonprofit
the United States
U
$91,967/per year
US Department of Commerce
Edu., Gov't. & Nonprofit
the United States
U
$91,755/per year
US Department of Energy
Edu., Gov't. & Nonprofit
the United States
F
$91,673/per year
Federal Bureau of Investigation
Edu., Gov't. & Nonprofit
the United States
N
$90,276/per year
Naval Sea Systems Command
Edu., Gov't. & Nonprofit
the United States
T
$88,975/per year
The US Immigration and Customs Enforcement
Edu., Gov't. & Nonprofit
the United States
S
$88,721/per year
San Diego County
Edu., Gov't. & Nonprofit
the United States
T
$88,664/per year
The TTB
Edu., Gov't. & Nonprofit
the United States
L
$87,569/per year
Lutheran Services
Edu., Gov't. & Nonprofit
the United States
M
$85,066/per year
Maryland Inc
Edu., Gov't. & Nonprofit
the United States
S
$83,780/per year
State University of New York
Edu., Gov't. & Nonprofit
the United States
N
$82,969/per year
New York State
Edu., Gov't. & Nonprofit
the United States
P
$82,703/per year
Puerto Rico Department of Education
Edu., Gov't. & Nonprofit
the United States
U
$80,526/per year
US Central Command
Edu., Gov't. & Nonprofit
the United States
H
$80,286/per year
Health and Safety Executive Northern Ireland
Edu., Gov't. & Nonprofit
the United States
A
$79,270/per year
Air Force Reserve
Edu., Gov't. & Nonprofit
the United States
A
$78,505/per year
American Automobile Association (AAA)
Edu., Gov't. & Nonprofit
the United States
S
$76,678/per year
State of Florida - Department of Health
Edu., Gov't. & Nonprofit
the United States
N
$75,183/per year
New York State Department
Edu., Gov't. & Nonprofit
the United States
S
$75,106/per year
State University System of Florida
Edu., Gov't. & Nonprofit
the United States
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FAQ about Member Services Representative II
1. What industry pays the highest salary for Member Services Representative II?
The Insurance industry offers the highest average compensation for Member Services Representative II roles,
with salaries approximately 10% above the market median.
Where Does Our Salary Data Come From?
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
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