As of March 01, 2025, the average annual salary for a Member Services Representative, Sr. in the United States is $52,511. Salary.com reports that pay typically ranges from $47,598 to $59,089, with most professionals earning between $43,126 and $65,079.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $59,089 | $4,924 | $1,136 | $28 |
| Average | $52,511 | $4,376 | $1,010 | $25 |
| 25th Percentile | $47,598 | $3,967 | $915 | $23 |
An entry-level Member Services Representative, Sr. with less than 1 year of experience earns about $50,331. With 1-2 years of experience, the average salary increases to $50,476. For 2-4 years of experience, the pay typically rises to $51,056. Senior-level professionals with 5-8 years of experience earn around $53,867, and those with over 8 years of experience can expect an average of $55,323.
| Levels | Salary |
|---|---|
| Entry Level Member Services Representative, Sr. | $50,331 |
| Intermediate Level Member Services Representative, Sr. | $50,476 |
| Senior Level Member Services Representative, Sr. | $51,056 |
| Specialist Level Member Services Representative, Sr. | $53,867 |
| Expert Level Member Services Representative, Sr. | $55,323 |
| Entry Level | 4% |
| Mid Level | 4% |
| Senior Level | 3% |
| Top Level | 3% |
| Experienced | 5% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of March 01, 2025, our research reveals a significant shift in Member Services Representative, Sr. compensation over the past six years. For example, the median salary increased from $51,449 in 2023 to approximately $51,525 in 2024. (For a detailed analysis of Member Services Representative, Sr. salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Member Services Representative, Sr. information for you to search for. Click on search button below to see Member Services Representative, Sr. job openings or enter a new job title here.
Here are companies hiring for Member Services Representative, Sr. and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $52,511 | 68.5% | ||
| Bonus | $1,153 | 1.5% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $4,105 | 5.4% | ||
| 401K/403B | $2,630 | 3.4% | ||
| Disability | $859 | 1.1% | ||
| Healthcare | $6,371 | 8.3% | ||
| Pension | $2,254 | 2.9% | ||
| Time Off | $6,811 | 8.9% | ||
| Total Compensation | $76,693 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| High School | 35.7% |
| Associates | 25.0% |
| Bachelors | 33.9% |
| Masters | 5.4% |
What Am I Worth?
The average annual salary of Member Services Representative, Sr. is $52,511. In case you are finding an easy salary calculator, the average hourly pay of Member Services Representative, Sr. is $25; the average weekly pay of Member Services Representative, Sr. is $1,010; the average monthly pay of Member Services Representative, Sr. is $4,376.
A Member Services Representative, Sr.'s earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Member Services Representative, Sr. earns the most in San Jose, CA, where the annual salary of a Member Services Representative, Sr. is $65,902.
The highest pay for Member Services Representative, Sr. is $65,079.
The lowest pay for Member Services Representative, Sr. is $43,126.
Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Life Insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
