1. What is the average salary of a Member Services Representative, Sr.?
The average annual salary of Member Services Representative, Sr. is $50,543.
In case you are finding an easy salary calculator,
the average hourly pay of Member Services Representative, Sr. is $24;
the average weekly pay of Member Services Representative, Sr. is $972;
the average monthly pay of Member Services Representative, Sr. is $4,212.
2. Where can a Member Services Representative, Sr. earn the most?
A Member Services Representative, Sr.'s earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer.
According to the latest salary data by Salary.com, a Member Services Representative, Sr. earns the most in San Jose, CA, where the annual salary of a Member Services Representative, Sr. is $63,431.
3. What is the highest pay for Member Services Representative, Sr.?
The highest pay for Member Services Representative, Sr. is $59,151.
4. What is the lowest pay for Member Services Representative, Sr.?
The lowest pay for Member Services Representative, Sr. is $40,322.
5. What are the responsibilities of Member Services Representative, Sr.?
Addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience.
6. What are the skills of Member Services Representative, Sr.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
1.)
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
2.)
Life Insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period
3.)
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.