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Member Services Representative, Sr. Salary in the United States

How much does a Member Services Representative, Sr. make in the United States?

As of March 01, 2026, the average salary for a Member Services Representative, Sr. in the United States is $52,874 per year, which breaks down to an hourly rate of $25.

However, a Member Services Representative, Sr.'s salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $63,133
  • Majority Range (25th-75th percentile): $47,781 to $58,244
  • Entry-Level (10th percentile): $43,144
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Paid Annually Paid Monthly Paid Semimonthly Paid Biweekly Paid Weekly Paid Hourly
View as table View as graph 25% $47,781 10% $43,144 90% $63,133 75% $58,244 $52,874 50%(Median) Didn’t find job title? Click

Member Services Representative, Sr. Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $58,244 $4,854 $1,120 $28
Average $52,874 $4,406 $1,017 $25
25th Percentile $47,781 $3,982 $919 $23
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Key Factors That Influence Member Services Representative, Sr. Salaries

A Member Services Representative, Sr.'s salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Member Services Representative, Sr. Salaries?

Experience is a primary driver of a Member Services Representative, Sr.'s salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Member Services Representative (1-3 years): $40,253
  • Member Services Representative, Sr. (3-5 years): $52,874
  • Member Services Supervisor (5+ years): $61,021
  • Member Services Manager (5+ years): $94,468
  • Member Services Director (5+ years): $143,750
Job Role Years of Experience Average Salary
Member Services Representative1-3 years$40,253
Member Services Representative, Sr.3-5 years$52,874
Member Services Supervisor5+ years$61,021
Member Services Manager5+ years$94,468
Member Services Director5+ years$143,750
$40,253 Member Se...
$52,874 Member Se...
$61,021 Member Se...
$94,468 Member Se...
$143,750 Member Se...
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What Am I Worth?

Top Paying Cities for Member Services Representative, Sr.s

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $66,690
  • San Francisco: $66,034
  • Oakland: $64,570

What Skills Can Increase a Member Services Representative, Sr.'s Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 23.96% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • POS System (Mentioned in 1.49% Job Postings): Point-of-sale system is the hardware and software that enable your business to make those sales.A point of sale, or point of purchase, is where you ring up customers.
  • Data Entry (Mentioned in 0.63% Job Postings): Transcribing information into an electronic medium such as a computer or other electronic device.
See More Skills
Skills Demand Percentage
Customer Service 23.96%
POS System 1.49%
Data Entry 0.63%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Member Services Representative, Sr.'s salary.
  • Managed Care: Can increase your salary by up to 13%.
  • Leadership: Can increase your salary by up to 10%.
  • Back Office: Can increase your salary by up to 10%.
Skill Salary Salary % Increase
Managed Care
 $59,748
13%
Leadership
 $58,161
10%
Back Office
 $58,161
10%
Commitment
 $57,633
9%
Cross-Selling
 $57,633
9%
Written Communication
 $56,575
7%
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How Education impacts a Member Services Representative, Sr.'s Salary?

Your level of education can impact your salary potential. While many Member Services Representative, Sr.s enter the field with a High School Diploma or Technical Certificate degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Member Services Representative, Sr. with a High School Diploma or Technical Certificate is between $49,533 and $52,411).

Member Services Representative, Sr. Salaries by Degree Level

Typical Education for Member Services Representative, Sr.
Degree Level % of user with this level of education
No Diploma 35.7%
High School 35.7%
Associates 25.0%
Bachelors 33.9%
Masters 5.4%
Doctorate 0.0%
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Member Services Representative, Sr. Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Member Services Representative, Sr.'s annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Hourly
  • Monthly
  • Weekly
  • Yearly
  • Table View
Last Updated on March 01, 2026
$47,781
Average $52,874/year
$58,244
$3,982
Average $4,406/month
$4,854
$919
Average $1,017/week
$1,120
$23
Average $25/hour
$28
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $58,244 $4,854 $1,120 $28
Average $52,874 $4,406 $1,017 $25
25th Percentile $47,781 $3,982 $919 $23

Member Services Representative, Sr. Salary Growth & Career Path

Member Services Representative, Sr.
Managed Care Supervisor
Member Services Supervisor
Member Services Manager

Promotions are the fastest way to increase your earnings. As a Member Services Representative, Sr., you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.

Member Services Representative, Sr. Salary Growth and Career Path
Next Step Role Estimate Salary Projected Raise
Managed Care Supervisor $85,139 61%
Member Services Supervisor $61,021 15%

Salaries of jobs related to Member Services Representative, Sr.

Most common benefits for Member Services Representative, Sr.

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FAQ about Member Services Representative, Sr.

1. Where can a Member Services Representative, Sr. earn the most?

A Member Services Representative, Sr.'s earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Member Services Representative, Sr. earns the most in San Jose, CA, where the annual salary of a Member Services Representative, Sr. is $66,690.

2. What is the highest pay for Member Services Representative, Sr.?

The highest pay for Member Services Representative, Sr. is $63,133.

3. What is the lowest pay for Member Services Representative, Sr.?

The lowest pay for Member Services Representative, Sr. is $43,144.

4. What are the responsibilities of Member Services Representative, Sr.?

Addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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