As of April 01, 2025, the average annual salary for an Insurance Claims Examiner I in Norfolk, VA is $50,490. Salary.com reports that pay typically ranges from $45,690 to $56,790, with most professionals earning between $41,320 and $62,526.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $56,790 | $4,733 | $1,092 | $27 |
| Average | $50,490 | $4,208 | $971 | $24 |
| 25th Percentile | $45,690 | $3,808 | $879 | $22 |
An entry-level Insurance Claims Examiner I with under 1 year experience makes about $49,615. With less than 2 years of experience, a mid-level Insurance Claims Examiner I makes around $50,643. After 2-4 years, the Insurance Claims Examiner I pay rises to about $53,269. Those senior Insurance Claims Examiner I with 5-8 years of experience earn roughly $53,550, and those Insurance Claims Examiner I having 8 years or more experience are expected to earn about $53,738 on average.
| Levels | Salary |
|---|---|
| Entry Level Insurance Claims Examiner I | $49,615 |
| Intermediate Level Insurance Claims Examiner I | $50,643 |
| Senior Level Insurance Claims Examiner I | $53,269 |
| Specialist Level Insurance Claims Examiner I | $53,550 |
| Expert Level Insurance Claims Examiner I | $53,738 |
| Entry Level | 2% |
| Mid Level | 0% |
| Senior Level | 6% |
| Top Level | 6% |
| Experienced | 6% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Claim Handling: involved in managing a claim from the start through to settlement, making decisions on the extent and validity of a claim, and checking for any potential fraudulent activity.
Technical Skills: Technical skills are the specialized knowledge and expertise required to perform specific tasks and use specific tools and programs in real world situations.
| Skill | Salary | Demand |
|---|---|---|
|
Coordination
|
$60,588 |
20%
|
|
Leadership
|
$54,529 |
8%
|
|
Agility
|
$54,529 |
8%
|
|
Knowledge of Claims
|
$54,024 |
7%
|
|
Analysis
|
$53,519 |
6%
|
|
Mediation
|
$53,519 |
6%
|
