As of February 01, 2025, the average annual salary for a Web Customer Support Specialist in Passaic, NJ is $69,500. Salary.com reports that pay typically ranges from $60,300 to $84,200, with most professionals earning between $51,924 and $97,584.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $84,200 | $7,017 | $1,619 | $40 |
| Average | $69,500 | $5,792 | $1,337 | $33 |
| 25th Percentile | $60,300 | $5,025 | $1,160 | $29 |
An entry-level Web Customer Support Specialist with under 1 year experience makes about $63,673. With less than 2 years of experience, a mid-level Web Customer Support Specialist makes around $64,080. After 2-4 years, the Web Customer Support Specialist pay rises to about $65,844. Those senior Web Customer Support Specialist with 5-8 years of experience earn roughly $69,263, and those Web Customer Support Specialist having 8 years or more experience are expected to earn about $75,324 on average.
| Levels | Salary |
|---|---|
| Entry Level Web Customer Support Specialist | $63,673 |
| Intermediate Level Web Customer Support Specialist | $64,080 |
| Senior Level Web Customer Support Specialist | $65,844 |
| Specialist Level Web Customer Support Specialist | $69,263 |
| Expert Level Web Customer Support Specialist | $75,324 |
| Entry Level | 8% |
| Mid Level | 8% |
| Senior Level | 5% |
| Top Level | 0% |
| Experienced | 8% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Technical Support: Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Help Desk: The activities involved in handling and resolving customer grievances and issues faster and efficient by a ticketing system.
| Skill | Salary | Demand |
|---|---|---|
|
Consulting
|
$86,875 |
25%
|
|
Client Service
|
$83,400 |
20%
|
|
Sense Of Urgency
|
$82,705 |
19%
|
|
Leadership
|
$80,620 |
16%
|
|
ERP Systems
|
$79,925 |
15%
|
|
Installation
|
$77,840 |
12%
|
