Top Contact Center Executive Salaries in Canada
Alternate Job Titles: Senior Director of Contact Center Operations, Top Call Center Executive, Vice President of Call Center Operations
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How much does a Top Contact Center Executive in Canada make? The median annual Top Contact Center Executive salary in Canada is C$187,067, as of June 27, 2024, with a range usually between C$168,736-C$225,525 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Top Contact Center Executive may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Top Contact Center Executive in Canada.
This chart describes the expected percentage of people who perform the job of Top Contact Center Executive that make less than that annual salary. For example the median expected annual pay for a typical Top Contact Center Executive in Canada is C$187,067, so 50% of the people who perform the job of Top Contact Center Executive in Canada are expected to make less than C$187,067.
Source: HR Reported data as of June 27, 2024
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This chart describes the expected percentage of people who perform the job of Top Contact Center Executive in , that make less than that salary. For example 50% of the people who perform the job of Top Contact Center Executive in are expected to make less than the median.
Source: HR Reported data as of June 27, 2024
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Plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. Manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. View full job description
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