Contact Center Representative III Salary in Northridge, California

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Contact Center Representative III Salary in Northridge, CA

How much does a Contact Center Representative III make in Northridge, CA? The average Contact Center Representative III salary in Northridge, CA is $56,998 as of August 27, 2024, but the range typically falls between $49,701 and $66,390. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Contact Center Representative III Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Representative III Salary $43,057 Northridge,CA August 27, 2024
25th Percentile Contact Center Representative III Salary $49,701 Northridge,CA August 27, 2024
50th Percentile Contact Center Representative III Salary $56,998 Northridge,CA August 27, 2024
75th Percentile Contact Center Representative III Salary $66,390 Northridge,CA August 27, 2024
90th Percentile Contact Center Representative III Salary $74,941 Northridge,CA August 27, 2024
25% $49,701 10% $43,057 90% $74,941 75% $66,390 $56,998 50%(Median) Didn’t find job title? Click
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Check out Contact Center Representative Job Openings in Northridge, California

Member Contact Center Representative

First Financial Credit Union - Pasadena, CA

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Contact Center Representative

Travis Credit Union - Vacaville, CA

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Contact Center Representative

Tri Source & Nearstaff Solutions - Valencia, CA

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Contact Center Representative

Animal Dermatology Clinic - Newport Beach, CA

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What skills does a Contact Center Representative III need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Inside Sales: Selling products or services remotely via phone, email, and other digital channels.

3.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

See More Skills
Customer Service 12.55%
Inside Sales 1.94%
Promotion 1.43%
Others 84.08%
What skills can make your compensation higher?
Mastering certain skills can make the compensation of a Contact Center Representative III higher. Salary.com's Real-time Job Posting Salary Data provides you the latest highly compensated skills to help you get a higher pay. For example, if you master Microsoft Office, you can get a 4% salary raise. If you are good at Attention to Detail, your salary will increase by 2%. If you are expert in Problem Solving, your salary will rise by 1%.
Skill Salary Demand
Microsoft Office
 $59,278
4%
Attention to Detail
 $58,138
2%
Problem Solving
 $57,568
1%
Problem Solving
 $57,568
1%
Problem Solving
 $57,568
1%
Problem Solving
 $57,568
1%
Get Latest Data
Last Updated on August 27, 2024

What Should I Pay?

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Job Description for Contact Center Representative III

Contact Center Representative III makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative III processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative III identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Contact Center Representative III typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Salary.com job board provides millions of Contact Center Representative III information for you to search for. Click on search button below to see Contact Center Representative III job openings or enter a new job title here.

Job Openings for Contact Center Representative III in Northridge, CA
  • First Financial Credit Union - Pasadena, CA
    If you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First...
    - 2 Days Ago
  • Travis Credit Union - Vacaville, CA
    Description. Varying Shifts. Monday-Friday between the hours of 9:00am-7:30pm (40 hours/week). Saturdays are required 8:45am-5:15pm (w/one day off during t...
    - 3 Days Ago
  • Tri Source & Nearstaff Solutions - Valencia, CA
    Join our Team. Our state-of-the-art Call Center is looking to build on our biggest strength: our teammates. We are searching for energetic representatives ...
    - 3 Days Ago
  • Animal Dermatology Clinic - Newport Beach, CA
    Job Type. Full-time. Description. Animal Dermatology Group (ADG). is the largest veterinary dermatology business in the U.S., providing the highest quality...
    - 3 Days Ago
  • Wescom Credit Union - Pasadena, CA
    Please use Firefox or Chrome internet browser to complete this application. Current Wescom Employees: Please visit the Career Center in Workday to search a...
    - 6 Days Ago

Career Path for Contact Center Representative III

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative III, the first career path typically progresses to Contact Center Supervisor.

Contact Center Representative III
Contact Center Supervisor
Those that have already made the climb...
Serene M. Smith, Chief of Staff and Chief Operating Officer
RE/MAX HOLDINGS INC
RE/MAX Holdings, Inc. operates as a franchisor of real estate and mortgage brokerage services in the United States, Canada, and internationally. It operates through Real Estate, Mortgage, and Marketing Funds segments. The company offers real estate brokerage franchising services under the RE/MAX brand; mortgage brokera... More
Fiscal Year Ended in 2023
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Contact Center Representative III Pay Difference by Location

Contact Center Representative III salary varies from city to city. Compared with national average salary of Contact Center Representative III, the highest Contact Center Representative III salary is in San Francisco, CA, where the Contact Center Representative III salary is 25.0% above. The lowest Contact Center Representative III salary is in Miami, FL, where the Contact Center Representative III salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Contact Center Representative III, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
49701
66390
56998

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
54100
79872
64547
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Representative III in Northridge, CA. The base salary for Contact Center Representative III ranges from $49,701 to $66,390 with the average base salary of $56,998. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $54,100 to $79,872 with the average total cash compensation of $64,547.
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Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

49701
66390

 

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About Northridge, California    Northridge is a neighborhood of Los Angeles, California in the San Fernando Valley. It is the home of California State University, Northridge, as well....More

Northridge, California  area prices were up 3.2% from a year ago    View the Cost of Living in Northridge, California

Contact Center Representative III Salary in popular cities: Los Angeles, San Diego, San Jose

Skills associated with Contact Center Representative III: Needs Based Selling, Inbound Sales Calls, Ticketing/Tracking, Product Promotion ...More

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