Contact Center Traffic and Scheduling Analyst, Sr. Salary in Delaware

How much does a Contact Center Traffic and Scheduling Analyst, Sr. make in Delaware? The average Contact Center Traffic and Scheduling Analyst, Sr. salary in Delaware is $63,801 as of January 20, 2020, but the range typically falls between $56,864 and $74,197. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $56,864 10% $50,549 90% $83,661 75% $74,197 $63,801 50%(Median)
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Job Description

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Bear, DE Avg. Salary $64,701 Date Updated January 20, 2020
Location Delaware City, DE Avg. Salary $64,725 Date Updated January 20, 2020
Location Harrington, DE Avg. Salary $64,834 Date Updated January 20, 2020
Location Lewes, DE Avg. Salary $64,834 Date Updated January 20, 2020
Location Middletown, DE Avg. Salary $64,575 Date Updated January 20, 2020
Location Milford, DE Avg. Salary $64,834 Date Updated January 20, 2020
Location Rehoboth Beach, DE Avg. Salary $64,961 Date Updated January 20, 2020
Location Seaford, DE Avg. Salary $63,497 Date Updated January 20, 2020
Location Smyrna, DE Avg. Salary $64,603 Date Updated January 20, 2020
Location Bethany Beach, DE Avg. Salary $64,961 Date Updated January 20, 2020
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