How much does a Contact Center Traffic and Scheduling Analyst, Sr. make in Sun Valley, NV? The average Contact Center Traffic and Scheduling Analyst, Sr. salary in Sun Valley, NV is $61,562 as of June 28, 2020, but the range typically falls between $54,871 and $71,597. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $54,871 10% $48,779 90% $80,734 75% $71,597 $61,562 50%(Median)
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Job Description for Contact Center Traffic and Scheduling Analyst, Sr.

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)... View full job description

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Job Openings for Contact Center Traffic and Scheduling Analyst, Sr. in Sun Valley, NV
Those that have already made the climb...
Jeremy Hartley, Former Chief Operating Officer
Zoe's Kitchen, Inc., through its subsidiaries, develops and operates a chain of fast-casual restaurants. It operates a range of restaurant formats, including in-line, end-cap, and free-standing restaurants. As of February 22, 2018, the company operated owned and franchised 249 restaurants in 20 states of the United Sta... More
Fiscal Year Ended in 2017
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Average Base Salary

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54871
71597
61562

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
56298
77123
64592
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Traffic and Scheduling Analyst, Sr. in Sun Valley, NV. The base salary for Contact Center Traffic and Scheduling Analyst, Sr. ranges from $54,871 to $71,597 with the average base salary of $61,562. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $56,298 to $77,123 with the average total cash compensation of $64,592.
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54871
71597

 

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About Sun Valley, Nevada    Sun Valley is a census-designated place (CDP) in Washoe County, Nevada, United States. The population was 19,299 at the 2010 census. It is north of Re....More

Sun Valley, Nevada  area prices were up 2.5% from a year ago    View the Cost of Living in Sun Valley, Nevada

Contact Center Traffic and Scheduling Analyst, Sr. Salary in popular cities: Las VegasHendersonReno

Skills associated with Contact Center Traffic and Scheduling Analyst, Sr.: Call/Contact Forecasting, Real time Contact Traffic Control, Customer Service Metrics, Workforce Management Software ...More

Salary estimation for Contact Center Traffic and Scheduling Analyst, Sr. at companies like : Aramark, Hilton Worldwide Holdings Inc., PAPA MURPHY'S HOLDINGS INC