How much does a Contact Center Traffic and Scheduling Manager make in Kure Beach, NC? The average Contact Center Traffic and Scheduling Manager salary in Kure Beach, NC is $96,918 as of August 27, 2024, but the range typically falls between $85,973 and $111,764. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Contact Center Traffic and Scheduling Manager Salary | $76,007 | Kure Beach,NC | August 27, 2024 |
25th Percentile Contact Center Traffic and Scheduling Manager Salary | $85,973 | Kure Beach,NC | August 27, 2024 |
50th Percentile Contact Center Traffic and Scheduling Manager Salary | $96,918 | Kure Beach,NC | August 27, 2024 |
75th Percentile Contact Center Traffic and Scheduling Manager Salary | $111,764 | Kure Beach,NC | August 27, 2024 |
90th Percentile Contact Center Traffic and Scheduling Manager Salary | $125,280 | Kure Beach,NC | August 27, 2024 |
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Communicates Effectively: Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose.
Safety Procedures: Establishing and implementing rules and procedures to prevent potential hazards and risks to ensure a safe and productive working environment.
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Coaching
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$98,857 |
2%
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Leadership
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$97,887 |
1%
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Leadership
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$97,887 |
1%
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Leadership
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$97,887 |
1%
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Leadership
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$97,887 |
1%
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What Should I Pay?
Contact Center Traffic and Scheduling Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Contact Center Traffic and Scheduling Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Contact Center Traffic and Scheduling Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Contact Center Traffic and Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Traffic and Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description
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Contact Center Traffic and Scheduling Manager salary varies from city to city. Compared with national average salary of Contact Center Traffic and Scheduling Manager, the highest Contact Center Traffic and Scheduling Manager salary is in San Francisco, CA, where the Contact Center Traffic and Scheduling Manager salary is 25.0% above. The lowest Contact Center Traffic and Scheduling Manager salary is in Miami, FL, where the Contact Center Traffic and Scheduling Manager salary is 3.5% lower than national average salary.
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
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About Kure Beach, North Carolina Kure Beach (ˈkjʊəri KYUR-ee) is a town in New Hanover County, North Carolina about 15 miles south of Wilmington. It is part of the Wilmington Metropol....More
Kure Beach, North Carolina area prices were up 1.5% from a year ago View the Cost of Living in Kure Beach, North Carolina
Contact Center Traffic and Scheduling Manager Salary in popular cities: Charlotte, Raleigh, Greensboro
Skills associated with Contact Center Traffic and Scheduling Manager: Inbound Call Tracking Software, predictive dialer software, Process Optimization, Call Center Operations ...More
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