Contact Center Traffic and Scheduling Manager Salaries in Canada
Alternate Job Titles: Customer Information Center Manager
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How much does a Contact Center Traffic and Scheduling Manager in Canada make? The median annual Contact Center Traffic and Scheduling Manager salary in Canada is C$99,402, as of March 27, 2024, with a range usually between C$87,541-C$118,422 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Contact Center Traffic and Scheduling Manager may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Contact Center Traffic and Scheduling Manager in Canada.
This chart describes the expected percentage of people who perform the job of Contact Center Traffic and Scheduling Manager that make less than that annual salary. For example the median expected annual pay for a typical Contact Center Traffic and Scheduling Manager in Canada is C$99,402, so 50% of the people who perform the job of Contact Center Traffic and Scheduling Manager in Canada are expected to make less than C$99,402.
Source: HR Reported data as of March 27, 2024
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This chart describes the expected percentage of people who perform the job of Contact Center Traffic and Scheduling Manager in , that make less than that salary. For example 50% of the people who perform the job of Contact Center Traffic and Scheduling Manager in are expected to make less than the median.
Source: HR Reported data as of March 27, 2024
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Manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View full job description
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