Customer Information Center Supervisor Salary in District of Columbia

How much does a Customer Information Center Supervisor make in District of Columbia? The average Customer Information Center Supervisor salary in District of Columbia is $82,270 as of January 20, 2020, but the range typically falls between $73,762 and $86,842. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $73,762 10% $66,017 90% $91,004 75% $86,842 $82,270 50%(Median)
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Job Description

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $81,856 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $81,856 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $81,856 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $81,856 Date Updated January 20, 2020
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