Contact Center Scheduling Manager Salary in District of Columbia

How much does a Contact Center Scheduling Manager make in District of Columbia? The average Contact Center Scheduling Manager salary in District of Columbia is $106,791 as of January 20, 2020, but the range typically falls between $90,478 and $122,261. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $90,478 10% $75,627 90% $136,346 75% $122,261 $106,791 50%(Median)
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Job Description

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Requires a bachelor's degree. Typically reports to the head of a unit/department. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $106,254 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $106,254 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $106,254 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $106,254 Date Updated January 20, 2020
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