Help Desk Manager Salary in Albany, Oregon
Help Desk Manager Salary in Albany, OR
How much does a Help Desk Manager make in Albany, OR? The average Help Desk Manager salary in Albany, OR is $112,946 as of April 24, 2024, but the range typically falls between $99,783 and $127,531. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Help Desk Manager Salary | $87,799 | Albany,OR | April 24, 2024 |
| 25th Percentile Help Desk Manager Salary | $99,783 | Albany,OR | April 24, 2024 |
| 50th Percentile Help Desk Manager Salary | $112,946 | Albany,OR | April 24, 2024 |
| 75th Percentile Help Desk Manager Salary | $127,531 | Albany,OR | April 24, 2024 |
| 90th Percentile Help Desk Manager Salary | $140,810 | Albany,OR | April 24, 2024 |
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What skills does a Help Desk Manager need?
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Active Directory: Active Directory (AD) is Microsoft's proprietary directory service. It runs on Windows Server and enables administrators to manage permissions and access to network resources.
Operating System: Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.
Job Description for Help Desk Manager
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description
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TransPerfect - Portland, ORSummary. TransPerfect and its growing family of companies is looking for an energetic individual to work full-time in our Portland Or. office as a Helpdesk...- 2 Days Ago
Career Path for Help Desk Manager
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Help Desk Manager, the upper level is Help Desk Senior Manager and then progresses to Help Desk Director.
What does a Help Desk Manager do?
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Help Desk Manager Pay Difference by Location
Help Desk Manager salary varies from city to city. Compared with national average salary of Help Desk Manager, the highest Help Desk Manager salary is in San Francisco, CA, where the Help Desk Manager salary is 25.0% above. The lowest Help Desk Manager salary is in Miami, FL, where the Help Desk Manager salary is 3.5% lower than national average salary.
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About Albany, Oregon
Similar Jobs to Help Desk Manager
| Job Title | Experience | EDUCATION | Salary Compared to This Job |
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| Job Title Front Desk Manager | Experience 5 + | EducationAssociates | Salary Compared to This Job |
| Job Title Help Desk Director | Experience | EducationBachelors | Salary Compared to This Job |
| Job Title Help Desk Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
| Job Title Help Desk Senior Supervisor | Experience 3 - 5 | EducationBachelors | Salary Compared to This Job |
| Job Title Help Desk Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Level of Education for Help Desk Manager
Jobs with different levels of education may pay very differently. Check the Help Desk Manager salary of your education level.
Help Desk Manager Salary by Global Country
Help Desk Manager salary varies from country to country. There are several factors that mainly impact the Help Desk Manager salary, including cost of living, economic conditions, market rates and legal differences. Click below to Help Desk Manager salary of the other country.
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About Albany, Oregon Albany is the county seat of Linn County, and the 11th largest city in the State of Oregon. Albany is located in the Willamette Valley at the confluen....More
Albany, Oregon area prices were up 3.9% from a year ago View the Cost of Living in Albany, Oregon
Help Desk Manager Salary in popular cities: Portland, Eugene, Salem
Skills associated with Help Desk Manager: Help Desk Management, Technical Troubleshooting, Computer Troubleshooting, IT Help Desk Software ...More
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