Help Desk Supervisor I Salary in District of Columbia

How much does a Help Desk Supervisor I make in District of Columbia? The average Help Desk Supervisor I salary in District of Columbia is $78,970 as of January 20, 2020, but the range typically falls between $68,897 and $91,278. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $68,897 10% $59,726 90% $102,483 75% $91,278 $78,970 50%(Median)
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Job Description

Help Desk Supervisor I supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Being a Help Desk Supervisor I creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Additionally, Help Desk Supervisor I may require a bachelor's degree. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $78,573 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $78,573 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $78,573 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $78,573 Date Updated January 20, 2020
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