How much does an Inbound Contact Center Manager make hourly in the United States? The average hourly wage for an Inbound Contact Center Manager in the United States is $41 as of February 26, 2021, but the range typically falls between $35 and $47. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Inbound Contact Center Manager
Inbound Contact Center Manager manages and directs all aspects of inbound contact center operations. Implements and reviews contact center inbound policies and procedures. Being an Inbound Contact Center Manager develops and monitors quotas for service volume and timeliness. Responsible for staff recruiting, performance evaluation, training, and development. Additionally, Inbound Contact Center Manager typically requires a bachelor's degree. Typically reports to top management. The Inbound Contact Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Inbound Contact Center Manager typically requires 3+ years of managerial experience. (Copyright 2021 Salary.com)... View full job description
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Fiscal Year Ended in 2019
What does an Inbound Contact Center Manager do?
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These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Inbound Contact Center Manager in the United States. The average hourly rate for Inbound Contact Center Manager ranges from $35 to $47 with the average hourly pay of $41. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $35 to $49 with the average total hourly cash compensation of $42.