How much does an Inbound Contact Center Manager make hourly in the United States? The average hourly wage for an Inbound Contact Center Manager in the United States is $42 as of May 27, 2022, but the range typically falls between $36 and $48. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
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Inbound Contact Center Manager manages and directs all aspects of inbound contact center operations. Implements and reviews contact center inbound policies and procedures. Being an Inbound Contact Center Manager develops and monitors quotas for service volume and timeliness. Responsible for staff recruiting, performance evaluation, training, and development. Additionally, Inbound Contact Center Manager typically requires a bachelor's degree. Typically reports to top management. The Inbound Contact Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Inbound Contact Center Manager typically requires 3+ years of managerial experience. (Copyright 2022 Salary.com)... View full job description
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Representative I - Inbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative II - Inbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative III - Inbound | Experience 2 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative IV - Inbound | Experience 5 - 7 | EducationHigh School | Salary Compared to This Job |
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Skills associated with Inbound Contact Center Manager: Customer Relationship Management (CRM) software, Service Level Management, Service Design, Service Integration and Management ...More
Salary estimation for Inbound Contact Center Manager at companies like : AXIM BIOTECHNOLOGIES INC, CEL-SCI CORP, MANNATECH INC
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