How much does an Inbound Contact Center Manager make hourly in the United States? The average hourly wage for an Inbound Contact Center Manager in the United States is $46 as of October 01, 2024, but the range typically falls between $39 and $53. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Hourly Wage for Inbound Contact Center Manager Salary in the United States
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Hourly Wage for Inbound Contact Center Manager Salary
Inbound Contact Center Manager Salaries by Percentile
| Percentile | Hourly Pay Rate | Location | Last Updated |
| 10th Percentile Inbound Contact Center Manager Salary | $34 | US | October 01, 2024 |
| 25th Percentile Inbound Contact Center Manager Salary | $39 | US | October 01, 2024 |
| 50th Percentile Inbound Contact Center Manager Salary | $46 | US | October 01, 2024 |
| 75th Percentile Inbound Contact Center Manager Salary | $53 | US | October 01, 2024 |
| 90th Percentile Inbound Contact Center Manager Salary | $60 | US | October 01, 2024 |
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What skills does an Inbound Contact Center Manager need?
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
1.
Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
2.
Fiscal Management: Fiscal management is the process of keeping an organization running efficiently within its allotted budget.
3.
Purchasing: Purchasing refers to a business or organization attempting to acquire goods or services to accomplish its goals. Although there are several organizations that attempt to set standards in the purchasing process, processes can vary greatly between organizations. Typically the word “purchasing” is not used interchangeably with the word “procurement”, since procurement typically includes expediting, supplier quality, and transportation and logistics (T&L) in addition to purchasing.
What skills can make your compensation higher?
Mastering certain skills can make the compensation of an Inbound Contact Center Manager higher. Salary.com's Real-time Job Posting Salary Data provides you the latest highly compensated skills to help you get a higher pay. For example, if you master Succession Planning, you can get a 19% salary raise. If you are good at Process Management, your salary will increase by 16%. If you are expert in Fiscal Management, your salary will rise by 14%.
| Skill | Salary | Demand |
|---|---|---|
|
Succession Planning
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$54 |
19%
|
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Process Management
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$53 |
16%
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Fiscal Management
|
$52 |
14%
|
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Kaizen
|
$51 |
11%
|
|
Procurement
|
$51 |
11%
|
|
Team Operations
|
$50 |
10%
|
For Employees
For Employers
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Job Description for Inbound Contact Center Manager
Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description
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Bank Iowa Corporation - WEST DES MOINES, IADescription. What You'll Be Doing. As the leader of the bank's virtual banking operations and services, this role is pivotal in advancing Bank Iowa's virtu...- 3 Days Ago
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Fiscal Year Ended in 2023
What does an Inbound Contact Center Manager do?
Inbound Contact Center Manager in High Point, NC
Having a good coaching program in place is vital to success in improving efficiency. Make sure your call center software includes a coaching and monitoring tool.
January 01, 2020
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Inbound Contact Center Manager Pay Difference by Location
Inbound Contact Center Manager salary varies from city to city. Compared with national average salary of Inbound Contact Center Manager, the highest Inbound Contact Center Manager salary is in San Francisco, CA, where the Inbound Contact Center Manager salary is 25.0% above. The lowest Inbound Contact Center Manager salary is in Miami, FL, where the Inbound Contact Center Manager salary is 3.5% lower than national average salary.
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| City, State San Francisco, CA |
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| City, State Miami, FL |
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| City, State Boston, MA |
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| Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
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| Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Level of Education for Inbound Contact Center Manager
Jobs with different levels of education may pay very differently. Check the Inbound Contact Center Manager salary of your education level.
- Inbound Contact Center Manager Salaries with a High School Diploma or Technical Certificate
- Inbound Contact Center Manager Salaries with an Associate's Degree
- Inbound Contact Center Manager Salaries with a Bachelor's Degree
- Inbound Contact Center Manager Salaries with a Master's Degree or MBA
- Inbound Contact Center Manager Salaries with a JD, MD, PhD or Equivalent
Inbound Contact Center Manager Salary by Global Country
Inbound Contact Center Manager salary varies from country to country. There are several factors that mainly impact the Inbound Contact Center Manager salary, including cost of living, economic conditions, market rates and legal differences. Click below to Inbound Contact Center Manager salary of the other country.
Inbound Contact Center Manager Salary by State
Geographic variations impact Inbound Contact Center Manager salary levels, due to various factors, such as cost of living, industries, market demand and company budgets. Click below to see pay differences between states.
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Browse Related Job Categories With Inbound Contact Center Manager
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Inbound Contact Center Manager salary varies from category to category. Click below to see Inbound Contact Center Manager salary in different categories.
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Understand the total hourly compensation opportunity for an Inbound Contact Center Manager, hourly wage plus other pay elements
Average Hourly Wage
Core compensation
39
53
Average Total Hourly Cash Compensation
Includes base and short-term incentives
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Inbound Contact Center Manager in the United States. The average hourly rate for Inbound Contact Center Manager ranges from $39 to $53 with the average hourly pay of $46. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $42 to $61 with the average total hourly cash compensation of $50.
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