Inbound Contact Center Manager Salary in the United States

How much does an Inbound Contact Center Manager make hourly in the United States? The average hourly wage for an Inbound Contact Center Manager in the United States is $39 as of September 26, 2019, but the range typically falls between $34 and $45. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Skills Associated with Inbound Contact Center Manager: Service Desk Management, Service Design, Customer Relationship Management (CRM) software, Service Integration and Management ...More

Salary estimation for Inbound Contact Center Manager at companies like : AXIM BIOTECHNOLOGIES INC, CEL-SCI CORP, JUNIPER PHARMACEUTICALS INC

Job Description

Inbound Contact Center Manager manages and directs all aspects of inbound contact center operations. Implements and reviews contact center inbound policies and procedures. Being an Inbound Contact Center Manager develops and monitors quotas for service volume and timeliness. Responsible for staff recruiting, performance evaluation, training, and development. Additionally, Inbound Contact Center Manager typically requires a bachelor's degree. Typically reports to top management. The Inbound Contact Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Inbound Contact Center Manager typically requires 3+ years of managerial experience. (Copyright 2019 Salary.com)

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Salary range for a Inbound Contact Center Manager
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Average Hourly Wage

Core compensation

 
 
 
34
45
39

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
34
47
40
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Inbound Contact Center Manager in the United States. The average hourly rate for Inbound Contact Center Manager ranges from $34 to $45 with the average hourly pay of $39. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $34 to $47 with the average total hourly cash compensation of $40.
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Job Openings for Inbound Contact Center Manager
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Patricia B. Prichep , Senior Vice President of Operations and Secretary
CEL-SCI CORP
CEL-SCI Corporation engages in the research and development of immunotherapy for the treatment of cancer and other diseases. The company's lead investigational immunotherapy is Multikine, which is under phase III clinical trial for the treatment of primary head and neck cancer. Its Ligand Epitope Antigen Presentation S... More
Fiscal Year Ended in 2018
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Inbound Contact Center Manager Pay Difference by Location

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%