Inbound Contact Center Manager Salary in District of Columbia

How much does an Inbound Contact Center Manager make in District of Columbia? The average Inbound Contact Center Manager salary in District of Columbia is $92,026 as of January 20, 2020, but the range typically falls between $78,776 and $105,596. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $78,776 10% $66,712 90% $117,951 75% $105,596 $92,026 50%(Median)
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Job Description

Inbound Contact Center Manager manages and directs all aspects of inbound contact center operations. Implements and reviews contact center inbound policies and procedures. Being an Inbound Contact Center Manager develops and monitors quotas for service volume and timeliness. Responsible for staff recruiting, performance evaluation, training, and development. Additionally, Inbound Contact Center Manager typically requires a bachelor's degree. Typically reports to top management. The Inbound Contact Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Inbound Contact Center Manager typically requires 3+ years of managerial experience. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $91,563 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $91,563 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $91,563 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $91,563 Date Updated January 20, 2020
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