As of April 01, 2025, the average annual salary for a Keno Shift Supervisor in Columbia, MD is $39,479. Salary.com reports that pay typically ranges from $34,628 to $43,685, with most professionals earning between $30,212 and $47,514.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $42,437 | $3,536 | $816 | $20 |
| Average | $38,351 | $3,196 | $738 | $18 |
| 25th Percentile | $33,639 | $2,803 | $647 | $16 |
An entry-level Keno Shift Supervisor with under 1 year experience makes about $37,669. With less than 2 years of experience, a mid-level Keno Shift Supervisor makes around $37,886. After 2-4 years, the Keno Shift Supervisor pay rises to about $39,479. Those senior Keno Shift Supervisor with 5-8 years of experience earn roughly $40,860, and those Keno Shift Supervisor having 8 years or more experience are expected to earn about $41,048 on average.
| Levels | Salary |
|---|---|
| Entry Level Keno Shift Supervisor | $37,669 |
| Intermediate Level Keno Shift Supervisor | $37,886 |
| Senior Level Keno Shift Supervisor | $39,479 |
| Specialist Level Keno Shift Supervisor | $40,860 |
| Expert Level Keno Shift Supervisor | $41,048 |
| Entry Level | 2% |
| Mid Level | 1% |
| Senior Level | 3% |
| Top Level | 7% |
| Experienced | 7% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
