As of April 01, 2025, the average annual salary for a Lending Officer II in Glendale, AZ is $74,981. Salary.com reports that pay typically ranges from $66,198 to $82,071, with most professionals earning between $58,201 and $88,526.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $83,085 | $6,924 | $1,598 | $40 |
| Average | $75,907 | $6,326 | $1,460 | $36 |
| 25th Percentile | $67,016 | $5,585 | $1,289 | $32 |
An entry-level Lending Officer II with under 1 year experience makes about $71,062. With less than 2 years of experience, a mid-level Lending Officer II makes around $71,321. After 2-4 years, the Lending Officer II pay rises to about $71,709. Those senior Lending Officer II with 5-8 years of experience earn roughly $72,615, and those Lending Officer II having 8 years or more experience are expected to earn about $73,651 on average.
| Levels | Salary |
|---|---|
| Entry Level Lending Officer II | $71,062 |
| Intermediate Level Lending Officer II | $71,321 |
| Senior Level Lending Officer II | $71,709 |
| Specialist Level Lending Officer II | $72,615 |
| Expert Level Lending Officer II | $73,651 |
| Entry Level | 6% |
| Mid Level | 6% |
| Senior Level | 6% |
| Top Level | 4% |
| Experienced | 3% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Customer Satisfaction: Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." The Marketing Accountability Standards Board (MASB) endorses the definitions, purposes, and constructs of classes of measures that appear in Marketing Metrics as part of its ongoing Common Language in Marketing Project. In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.
Mortgage Products: Mortgage Products means residential real estate secured loan products as from time to time offered by Bank.
| Skill | Salary | Demand |
|---|---|---|
|
Team Operations
|
$94,477 |
26%
|
|
Sales Training
|
$90,728 |
21%
|
|
Leadership
|
$80,980 |
8%
|
|
Lending Products
|
$80,980 |
8%
|
|
Analysis
|
$80,980 |
8%
|
|
Purchasing
|
$80,230 |
7%
|
