How much does an Outbound Contact Center Senior Supervisor make in the United States? The average Outbound Contact Center Senior Supervisor salary in the United States is $79,817 as of January 26, 2024, but the range typically falls between $67,912 and $91,538. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Outbound Contact Center Senior Supervisor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Outbound Contact Center Senior Supervisor Salary $57,073 US January 26, 2024
25th Percentile Outbound Contact Center Senior Supervisor Salary $67,912 US January 26, 2024
50th Percentile Outbound Contact Center Senior Supervisor Salary $79,817 US January 26, 2024
75th Percentile Outbound Contact Center Senior Supervisor Salary $91,538 US January 26, 2024
90th Percentile Outbound Contact Center Senior Supervisor Salary $102,210 US January 26, 2024
25% $67,912 10% $57,073 90% $102,210 75% $91,538 $79,817 50%(Median) Didn’t find job title? Click
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What skills does an Outbound Contact Center Senior Supervisor need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Coaching: Coaching is a form of development in which an experienced person, called a coach, supports a learner or client in achieving a specific personal or professional goal by providing training and guidance.

2.

CRM: Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers.

3.

Call center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.

Coaching 0.01%
CRM 0.01%
Call center 0.03%
Others 99.95%

Job Description for Outbound Contact Center Senior Supervisor

Outbound Contact Center Senior Supervisor supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Senior Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Additionally, Outbound Contact Center Senior Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Outbound Contact Center Senior Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Outbound Contact Center Senior Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)... View full job description

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Career Path for Outbound Contact Center Senior Supervisor

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Outbound Contact Center Senior Supervisor, the first career path typically progresses to Outbound Contact Center Manager.

Those that have already made the climb...
Patricia B. Prichep, Senior Vice President of Operations and Corporate Secretary
CEL-SCI Corporation, a clinical-stage biotechnology company, engages in the research and development of immune system therapy for the treatment of cancer and other diseases in the United States. The company's lead immunotherapy is Multikine, which has completed Phase 3 clinical trials for the potential treatment of cer... More
Fiscal Year Ended in 2022
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Outbound Contact Center Senior Supervisor salary varies from city to city. Compared with national average salary of Outbound Contact Center Senior Supervisor, the highest Outbound Contact Center Senior Supervisor salary is in San Francisco, CA, where the Outbound Contact Center Senior Supervisor salary is 25.0% above. The lowest Outbound Contact Center Senior Supervisor salary is in Miami, FL, where the Outbound Contact Center Senior Supervisor salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for an Outbound Contact Center Senior Supervisor, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
67912
91538
79817

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
86417
117055
99116
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Outbound Contact Center Senior Supervisor in the United States. The base salary for Outbound Contact Center Senior Supervisor ranges from $67,912 to $91,538 with the average base salary of $79,817. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $86,417 to $117,055 with the average total cash compensation of $99,116.
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67912
91538

 

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Skills associated with Outbound Contact Center Senior Supervisor: Service Operations, Contact Center Software, Escalation Management, Call Center Operations ...More

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Outbound Contact Center Senior Supervisor Salary in United States
Outbound Contact Center Senior Supervisor Salary Graph, Regional Distribution and Summary