How much does an Outbound Contact Center Manager make in the United States? The average Outbound Contact Center Manager salary in the United States is $99,117 as of March 26, 2024, but the range typically falls between $86,605 and $110,454. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Outbound Contact Center Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Outbound Contact Center Manager Salary $75,213 US March 26, 2024
25th Percentile Outbound Contact Center Manager Salary $86,605 US March 26, 2024
50th Percentile Outbound Contact Center Manager Salary $99,117 US March 26, 2024
75th Percentile Outbound Contact Center Manager Salary $110,454 US March 26, 2024
90th Percentile Outbound Contact Center Manager Salary $120,776 US March 26, 2024
25% $86,605 10% $75,213 90% $120,776 75% $110,454 $99,117 50%(Median) Didn’t find job title? Click
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What skills does an Outbound Contact Center Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Inside Sales: Selling products or services remotely via phone, email, and other digital channels.

3.

Life Insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period

Customer Service 13.86%
Inside Sales 0.84%
Life Insurance 0.59%
Others 84.71%

Job Description for Outbound Contact Center Manager

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Outbound Contact Center Manager
Those that have already made the climb...
Peter Castle, Chief Operating Officer
Vaso Corporation, together with its subsidiaries, operates in the healthcare equipment and information technology industries in the United States and internationally. The company operates through three segments: IT, Professional Sales Service, and Equipment. The IT segment primarily focuses on healthcare IT and managed... More
Fiscal Year Ended in 2021
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Outbound Contact Center Manager salary varies from city to city. Compared with national average salary of Outbound Contact Center Manager, the highest Outbound Contact Center Manager salary is in San Francisco, CA, where the Outbound Contact Center Manager salary is 25.0% above. The lowest Outbound Contact Center Manager salary is in Miami, FL, where the Outbound Contact Center Manager salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

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Understand the total compensation opportunity for an Outbound Contact Center Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
86605
110454
99117

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
117747
158554
135729
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Outbound Contact Center Manager in the United States. The base salary for Outbound Contact Center Manager ranges from $86,605 to $110,454 with the average base salary of $99,117. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $117,747 to $158,554 with the average total cash compensation of $135,729.
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86605
110454

 

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Skills associated with Outbound Contact Center Manager: Customer Relationship Management (CRM) software, Evaluate Sales Performance, Escalation Management, Upselling ...More

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Salary estimation for Outbound Contact Center Manager at companies like : America - Orange County, Carondelet Foundation - Holy Cross Hospital, Lzg International Inc

Outbound Contact Center Manager Salary in United States
Outbound Contact Center Manager Salary Graph, Regional Distribution and Summary