1. What is the average salary of an Outbound Contact Center Manager?
The average annual salary of Outbound Contact Center Manager is $102,006.
In case you are finding an easy salary calculator,
the average hourly pay of Outbound Contact Center Manager is $49;
the average weekly pay of Outbound Contact Center Manager is $1,962;
the average monthly pay of Outbound Contact Center Manager is $8,501.
2. Where can an Outbound Contact Center Manager earn the most?
An Outbound Contact Center Manager's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer.
According to the latest salary data by Salary.com, an Outbound Contact Center Manager earns the most in San Jose, CA, where the annual salary of an Outbound Contact Center Manager is $128,018.
3. What is the highest pay for Outbound Contact Center Manager?
The highest pay for Outbound Contact Center Manager is $124,287.
4. What is the lowest pay for Outbound Contact Center Manager?
The lowest pay for Outbound Contact Center Manager is $77,404.
5. What are the responsibilities of Outbound Contact Center Manager?
Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
6. What are the skills of Outbound Contact Center Manager
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
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Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
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Inside Sales: Selling products or services remotely via phone, email, and other digital channels.
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Life Insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period