As of March 01, 2025, the average annual salary for an Outbound Contact Center Manager in the United States is $102,006. According to Salary.com, salaries can range from a low of $77,404 to a high of $124,287, with most professionals earning between $89,129 and $113,669.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $113,669 | $9,472 | $2,186 | $55 |
| Average | $102,006 | $8,501 | $1,962 | $49 |
| 25th Percentile | $89,129 | $7,427 | $1,714 | $43 |
An entry-level Outbound Contact Center Manager with less than 1 year of experience earns about $95,950. With 1-2 years of experience, the average salary increases to $96,519. For 2-4 years of experience, the pay typically rises to $97,847. Senior-level professionals with 5-8 years of experience earn around $99,365, and those with over 8 years of experience can expect an average of $101,896.
| Levels | Salary |
|---|---|
| Entry Level Outbound Contact Center Manager | $95,950 |
| Intermediate Level Outbound Contact Center Manager | $96,519 |
| Senior Level Outbound Contact Center Manager | $97,847 |
| Specialist Level Outbound Contact Center Manager | $99,365 |
| Expert Level Outbound Contact Center Manager | $101,896 |
| Entry Level | 6% |
| Mid Level | 5% |
| Senior Level | 4% |
| Top Level | 3% |
| Experienced | 0% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of March 01, 2025, our research reveals a significant shift in Outbound Contact Center Manager compensation over the past six years. For example, the median salary increased from $90,141 in 2023 to approximately $91,087 in 2024. (For a detailed analysis of Outbound Contact Center Manager salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Outbound Contact Center Manager information for you to search for. Click on search button below to see Outbound Contact Center Manager job openings or enter a new job title here.
Here are companies hiring for Outbound Contact Center Manager and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $102,006 | 53.1% | ||
| Bonus | $37,691 | 19.6% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $10,687 | 5.6% | ||
| 401K/403B | $5,867 | 3.1% | ||
| Disability | $2,794 | 1.5% | ||
| Healthcare | $8,352 | 4.3% | ||
| Pension | $7,544 | 3.9% | ||
| Time Off | $17,194 | 8.9% | ||
| Total Compensation | $192,135 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 0.7% |
| High School | 22.3% |
| Associates | 12.9% |
| Bachelors | 49.6% |
| Masters | 14.4% |
What Am I Worth?
The average annual salary of Outbound Contact Center Manager is $102,006. In case you are finding an easy salary calculator, the average hourly pay of Outbound Contact Center Manager is $49; the average weekly pay of Outbound Contact Center Manager is $1,962; the average monthly pay of Outbound Contact Center Manager is $8,501.
An Outbound Contact Center Manager's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, an Outbound Contact Center Manager earns the most in San Jose, CA, where the annual salary of an Outbound Contact Center Manager is $128,018.
The highest pay for Outbound Contact Center Manager is $124,287.
The lowest pay for Outbound Contact Center Manager is $77,404.
Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Inside Sales: Selling products or services remotely via phone, email, and other digital channels.
Life Insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
