Hourly wage for Retail Store Customer Service Representative

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$33,822	$2,818	$650	$16
Average	$30,179	$2,515	$580	$15
25th Percentile	$27,870	$2,322	$536	$13

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$33,822	$2,818	$650	$16
Average	$30,179	$2,515	$580	$15
25th Percentile	$27,870	$2,322	$536	$13

Levels	Salary
Entry Level Retail Store Customer Service Representative	$29,420
Intermediate Level Retail Store Customer Service Representative	$29,762
Senior Level Retail Store Customer Service Representative	$30,745
Specialist Level Retail Store Customer Service Representative	$31,605
Expert Level Retail Store Customer Service Representative	$31,713

Year	Average Annual Salary
2020	View More
2021	View More
2022	View More
2023	$36,395
2024	$36,663
2025	$36,477
2026	View More

Degree Level	% of user with this level of education
No Diploma	1.5%
High School	48.5%
Associates	21.1%
Bachelors	28.4%
Doctorate	0.5%

FAQ about Retail Store Customer Service Representative

1. What are the responsibilities of Retail Store Customer Service Representative?

Retail Store Customer Service Representative processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. May assist with purchases and returns. Being a Retail Store Customer Service Representative typically requires a high school diploma. Typically reports to a supervisor. The Retail Store Customer Service Representative works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.

2. What are the skills of Retail Store Customer Service Representative

Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.)

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.)

Product Quality: Product quality refers to how well a product satisfies customer needs, serves its purpose and meets industry standards. When evaluating product quality, businesses consider several key factors, including whether a product solves a problem, works efficiently or suits customers' purposes.

3.)

Container: Container is an object used for or capable of holding, esp for transport or storage, such as a carton, box, etc.

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Core Compensation
Core Compensation	Median	% of Total
Base Salary	$30,179	66.8%
Bonus	$328	0.7%
Value of Benefits
Core Compensation	Median	% of Total
Social Security	$2,334	5.2%
401K/403B	$946	2.1%
Disability	$275	0.6%
Healthcare	$5,345	11.8%
Pension	$1,647	3.6%
Time Off	$4,107	9.1%
Total Compensation	$45,160	100%

Hourly Wage for Retail Store Customer Service Representative Salary in the United States