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Retail Store Customer Service Representative Salary in Massachusetts

How much does a Retail Store Customer Service Representative make in Massachusetts?

As of July 01, 2026, the average salary for a Retail Store Customer Service Representative in Massachusetts is $38,369 per year, which breaks down to an hourly rate of $18.

However, a Retail Store Customer Service Representative's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $43,619
  • Majority Range (25th-75th percentile): $35,886 to $41,117
  • Entry-Level (10th percentile): $33,625
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View as table View as graph 25% $35,886 10% $33,625 90% $43,619 75% $41,117 $38,369 50%(Median) Didn’t find job title? Click

Retail Store Customer Service Representative Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $41,117 $3,426 $791 $20
Average $38,369 $3,197 $738 $18
25th Percentile $35,886 $2,990 $690 $17
Check out Retail Store Customer Service Representative Job Openings in Massachusetts
Retail Customer Service Store Specialist

Ocean State - Avon, MA

Retail Customer Service Store Specialist

Ocean State - North Dartmouth, MA

Retail Customer Service Store Specialist

Ocean State - Pembroke, MA

Store Customer Service Specialist

Sherwin Williams - East Falmouth, MA

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Key Factors That Influence Retail Store Customer Service Representative Salaries

A Retail Store Customer Service Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.

How Experience Level Affects Retail Store Customer Service Representative Salaries?

Experience is a primary driver of a Retail Store Customer Service Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Retail Store Customer Service Representative (0-1 years): $38,369
  • Retail Sales Staff (1-3 years): $42,890
  • Retail Third Keyholder (3-5 years): $47,621
Job Role Years of Experience Average Salary
Retail Store Customer Service Representative0-1 years$38,369
Retail Sales Staff1-3 years$42,890
Retail Third Keyholder3-5 years$47,621
$38,369 Retail St...
$42,890 Retail Sa...
$47,621 Retail Th...
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What Am I Worth?

Top Paying Cities for Retail Store Customer Service Representatives

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Agawam: $36,369
  • Amherst: $36,635
  • Barre: $37,001

Retail Store Customer Service Representative Salary by Company Size: Startups vs. Enterprise

Retail Store Customer Service Representative salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $42,239. While startup companies pay approximate $35,613.

Retail Store Customer Service Representative Salary by Company Size

Company Size Employees Average Salary
Startup1~50$35,613
Growth Stage51~500$37,700
Established501~5000$40,760
Enterprise5000+$42,239

Retail Store Customer Service Representative Salary by Industry: Top Paying Sectors

For Retail Store Customer Service Representative roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Insurance sectors offer the strongest compensation, at 20% above the average. In contrast, Retail Store Customer Service Representative positions in Hospitality & Leisure or Media typically offer lower base pay, as these industries often view Retail Store Customer Service Representative as a support function rather than a direct revenue driver.

The top paying industries for a Retail Store Customer Service Representative

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Financial Services$46,043$22.020%
Insurance$42,206$20.010%

Retail Store Customer Service Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Retail Store Customer Service Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on July 01, 2026
$35,886
Average $38,369/year
$41,117
$2,990
Average $3,197/month
$3,426
$690
Average $738/week
$791
$17
Average $18/hour
$20
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $41,117 $3,426 $791 $20
Average $38,369 $3,197 $738 $18
25th Percentile $35,886 $2,990 $690 $17

Retail Store Customer Service Representative Salary Growth & Career Path

Retail Store Customer Service Representative
Retail Sales Staff
Retail Third Keyholder

For a Retail Store Customer Service Representative, the most direct path to higher earnings is advancing to the Retail Sales Staff role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $42,890 - a projected growth of 12% over your current level.

Salaries of jobs related to Retail Store Customer Service Representative

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Cost of Living In Massachusetts

Cost of Living in Massachusetts is
8.8% Higher
than the National Average

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