As of April 01, 2025, the average annual salary for a Service Writer in Somerville, MA is $61,734. According to Salary.com, salaries can range from a low of $50,676 to a high of $76,016, with most professionals earning between $55,946 and $69,210.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $69,210 | $5,767 | $1,331 | $33 |
| Average | $61,734 | $5,145 | $1,187 | $30 |
| 25th Percentile | $55,946 | $4,662 | $1,076 | $27 |
An entry-level Service Writer with under 1 year experience makes about $59,833. With less than 2 years of experience, a mid-level Service Writer makes around $60,006. After 2-4 years, the Service Writer pay rises to about $62,292. Those senior Service Writer with 5-8 years of experience earn roughly $65,416, and those Service Writer having 8 years or more experience are expected to earn about $65,639 on average.
| Levels | Salary |
|---|---|
| Entry Level Service Writer | $59,833 |
| Intermediate Level Service Writer | $60,006 |
| Senior Level Service Writer | $62,292 |
| Specialist Level Service Writer | $65,416 |
| Expert Level Service Writer | $65,639 |
| Entry Level | 8% |
| Mid Level | 8% |
| Senior Level | 13% |
| Top Level | 18% |
| Experienced | 19% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Customer Contact: Customer Contact is the process of handling a query of the customer before, during, and after the purchase of any product or service.
Pricing: Pricing is a process of fixing the value that a manufacturer will receive in the exchange of services and goods.
| Skill | Salary | Demand |
|---|---|---|
|
Presentation
|
$66,673 |
8%
|
|
Microsoft Office
|
$63,586 |
3%
|
|
Coaching
|
$63,586 |
3%
|
|
Customer Communications
|
$63,586 |
3%
|
|
Leadership
|
$63,586 |
3%
|
|
Building Relationships
|
$63,586 |
3%
|
