As of January 01, 2025, the average annual salary for a Shop Service Technician II in Novi, MI is $67,715. According to Salary.com, salaries can range from a low of $51,999 to a high of $89,564, with most professionals earning between $59,489 and $79,152.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $77,524 | $6,460 | $1,491 | $37 |
| Average | $66,323 | $5,527 | $1,275 | $32 |
| 25th Percentile | $58,265 | $4,855 | $1,120 | $28 |
An entry-level Shop Service Technician II with under 1 year experience makes about $64,501. With less than 2 years of experience, a mid-level Shop Service Technician II makes around $65,110. After 2-4 years, the Shop Service Technician II pay rises to about $68,027. Those senior Shop Service Technician II with 5-8 years of experience earn roughly $71,414, and those Shop Service Technician II having 8 years or more experience are expected to earn about $72,260 on average.
| Levels | Salary |
|---|---|
| Entry Level Shop Service Technician II | $64,501 |
| Intermediate Level Shop Service Technician II | $65,110 |
| Senior Level Shop Service Technician II | $68,027 |
| Specialist Level Shop Service Technician II | $71,414 |
| Expert Level Shop Service Technician II | $72,260 |
| Entry Level | 3% |
| Mid Level | 2% |
| Senior Level | 3% |
| Top Level | 8% |
| Experienced | 9% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Customer Relationship: Customer relations is the company-wide process of nurturing positive relationships with your customers . It helps you connect with your customers on a much more personal level and create a sense of mutual understanding with them.
Preventative Maintenance: Developing and implementing maintenance strategies to increase equipment life expectancy and avoid unplanned downtime.
| Skill | Salary | Demand |
|---|---|---|
|
Budgeting
|
$84,644 |
25%
|
|
Management Skills
|
$78,550 |
16%
|
|
Customer Relationship
|
$71,778 |
6%
|
|
Analysis
|
$70,424 |
4%
|
|
Leadership
|
$70,424 |
4%
|
|
Troubleshooting
|
$70,424 |
4%
|
