As of March 01, 2025, the average annual salary for a System Documentation Clerk in Somerville, MA is $58,477. According to Salary.com, salaries can range from a low of $45,978 to a high of $70,516, with most professionals earning between $51,935 and $64,779.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $57,787 | $4,816 | $1,111 | $28 |
| Average | $52,165 | $4,347 | $1,003 | $25 |
| 25th Percentile | $46,329 | $3,861 | $891 | $22 |
An entry-level System Documentation Clerk with under 1 year experience makes about $56,100. With less than 2 years of experience, a mid-level System Documentation Clerk makes around $58,203. After 2-4 years, the System Documentation Clerk pay rises to about $62,014. Those senior System Documentation Clerk with 5-8 years of experience earn roughly $62,572, and those System Documentation Clerk having 8 years or more experience are expected to earn about $62,851 on average.
| Levels | Salary |
|---|---|
| Entry Level System Documentation Clerk | $56,100 |
| Intermediate Level System Documentation Clerk | $58,203 |
| Senior Level System Documentation Clerk | $62,014 |
| Specialist Level System Documentation Clerk | $62,572 |
| Expert Level System Documentation Clerk | $62,851 |
| Entry Level | 8% |
| Mid Level | 12% |
| Senior Level | 19% |
| Top Level | 20% |
| Experienced | 20% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Document Management: Capturing, tracking, storing, and retrieving digital information to organize files, improve accuracy, and provide easy access to documents.
Change Control: Managing and implementing all requests to change in an existing function, process, system, or product.
| Skill | Salary | Demand |
|---|---|---|
|
Change Control
|
$67,249 |
15%
|
|
Quality Management
|
$67,249 |
15%
|
|
Analysis
|
$66,079 |
13%
|
|
Technical Writing
|
$65,494 |
12%
|
|
Project Management
|
$63,740 |
9%
|
|
Document Management
|
$63,740 |
9%
|
