1. What are the responsibilities of Teller II?
Responsible for providing in-person customer service to process routine banking transactions, including deposits, withdrawals, transfers, check cashing, and loan payments. Processes requests for money orders, cashiers' and travelers' checks, and foreign currency exchanges. Responds to customer inquiries, identifies needs, and makes referrals or cross-sells bank products and services. Ensures all transactions meet legal and bank-specific regulations. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.
2. What are the skills of Teller II
Specify the abilities and skills that a person needs in order to carry out the specified job duties.
Each competency has five to ten behavioral assertions that can be observed,
each with a corresponding performance level (from one to five) that is required for a particular job.
1.)
Customer Service:
Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
2.)
Debit Card:
A Debit Card is a card issued by a bank allowing the holder to transfer money electronically to another bank account when making a purchase.
3.)
Mobile Banking:
Mobile banking is the act of making financial transactions on a mobile device (cell phone, tablet, etc.).
