How much does a Top Contact Center Executive make in Kansas? The average Top Contact Center Executive salary in Kansas is $227,021 as of March 26, 2024, but the range typically falls between $186,171 and $268,165. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Top Contact Center Executive Salary | $148,978 | KS | March 26, 2024 |
25th Percentile Top Contact Center Executive Salary | $186,171 | KS | March 26, 2024 |
50th Percentile Top Contact Center Executive Salary | $227,021 | KS | March 26, 2024 |
75th Percentile Top Contact Center Executive Salary | $268,165 | KS | March 26, 2024 |
90th Percentile Top Contact Center Executive Salary | $305,624 | KS | March 26, 2024 |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
Workforce Management: Workforce management (WFM) is an integrated set of processes that a company uses to optimize the productivity of its employees. WFM involves effectively
Continuous Improvement: A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once. Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility. Some see CIPs as a meta-process for most management systems (such as business process management, quality management, project management, and program management). W. Edwards Deming, a pioneer of the field, saw it as part of the 'system' whereby feedback from the process and customer were evaluated against organisational goals. The fact that it can be called a management process does not mean that it needs to be executed by 'management'; but rather merely that it makes decisions about the implementation of the delivery process and the design of the delivery process itself.
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)... View full job description
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Abbyville, KS | Avg. Salary $220,344 | Date Updated March 26, 2024 |
Location Abilene, KS | Avg. Salary $219,152 | Date Updated March 26, 2024 |
Location Admire, KS | Avg. Salary $218,198 | Date Updated March 26, 2024 |
Location Agenda, KS | Avg. Salary $219,390 | Date Updated March 26, 2024 |
Location Agra, KS | Avg. Salary $219,390 | Date Updated March 26, 2024 |
Location Albert, KS | Avg. Salary $220,344 | Date Updated March 26, 2024 |
Location Alden, KS | Avg. Salary $220,344 | Date Updated March 26, 2024 |
Location Alexander, KS | Avg. Salary $220,344 | Date Updated March 26, 2024 |
Location Allen, KS | Avg. Salary $218,198 | Date Updated March 26, 2024 |
Location Alma, KS | Avg. Salary $218,198 | Date Updated March 26, 2024 |
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
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Jobs with different levels of education may pay very differently. Check the Top Contact Center Executive salary of your education level.
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About Kansas Kansas /ˈkænzəs/ (listen) is a U.S. state in the Midwestern United States. Its capital is Topeka and its largest city is Wichita, with its most popula....More
Skills associated with Top Contact Center Executive: Organizational Goal Setting, Shared Services, Call Center Management, Strategic Planning ...More
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