AAA Call Center Business Analyst Salary in the United States

How much does a Call Center Business Analyst make at companies like AAA in the United States? The average salary for Call Center Business Analyst at companies like AAA in the United States is $75,094 as of March 26, 2024, but the range typically falls between $65,064 and $85,124. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

About AAA

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What does a Call Center Business Analyst do at companies like AAA?

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

 

WHY WORK FOR US?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • Retirement - 401k Matching up to 4%

  • Paid Time Off – Ten hours per month, nine holidays annually

Call Center Business Analyst

Our Call Center Business Analyst supports the Call Center strategy and objectives by identifying trends and analyzing data to identify opportunities and drive and track key performance indicators (KPIs) as well as build dashboards and reports in Tableau or SQL server reporting services (SSRS).


 

Essential Functions

  • Collects operational /product/ financial data, conducts research and performs complex analysis (competitive, financial, industry, regulatory). Determines possible implications on various divisions/ departments and makes recommendations as needed.

  • Reviews and analyzes the call center operational reports. Interprets the contents for management, alerts them to significant issues and / or opportunity trends.

  • Develops and prepares reports for management. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include analytical models for decision making.

  • Develops a variety of reporting methodologies to capture identified trends and recommends solutions, strategies and actions. This includes, developing charts, graphs, tables that consolidate data in a meaningful way for review by management.

  • May assist in larger projects and/or assume responsibility for a portion of the project

Knowledge/Skills/Abilities

  • Mathematical or statistical skills needed

  • Has strong analytical and organizational skills

  • Has business writing skills (preferred)

  • Project management experience skills to accurately complete detail data assignments, understand and interpret broad operational / product concepts and their application to the business unit and AAA

  • Has basic understanding of operational / product / financial concepts as they apply to business unit and AAA (preferred)

  • Strong understanding of the use and development of operational models and other related reporting software (preferred)

Education & Experience / Licenses & Certification

  • Bachelor's degree in related area or an equivalent combination of education and experience

  • 3 – 5 years experience conducting reporting, metric, performance management or business analysis

Check out Call Center Business Analyst jobs in Ashburn, Virginia

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$65,064 Low Average $75,094 High $85,124

Understand the total compensation opportunity for Call Center Business Analyst at companies like AAA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$65,064
$85,124
$75,094
The chart shows total cash compensation for the AAA Call Center Business Analyst in the United States, which includes base, and annual incentives can vary anywhere from $65,064 to $85,124 with an average total cash compensation of $75,094. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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