AAA Call Receiver - Work From Home - MUST LIVE IN ARIZONA Salary in the United States

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Call Receiver provides courteous and professional assistance in responding to member requests for Roadside Assistance and other AAA products and service for a high volume call center.

Why Work For Us?

• Great Pay - $14.50/hour  with the opportunity for increases when performance skill blocks are achieved

• Training – You’ll attend a thorough, comprehensive, training program

• Benefits – Medical, Dental, Vision, wellness program and more!

• 401k Matching – $1 for $1 company match up to 4% of pay

• Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

• Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

• Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.

• Partner with Territory/Fleet Managers to gain a better understanding of their territory.

• Update the information system and keep the member informed of all requested services.

Knowledge/Skills/Abilities  

• Clear and proficient verbal and written communication even under pressure

• Advanced computer, relevant applications, telephone and dispatch/radio skills

• Common knowledge of vehicle components and the common reasons for vehicle failure

• Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

• toggle and navigate through multiple applications for simultaneous use

• Type 45 WPM