AAA Customer Experience Representative Salary in the United States

How much does a Customer Experience Representative make at companies like AAA in the United States? The average salary for Customer Experience Representative at companies like AAA in the United States is $37,738 as of April 24, 2024, but the range typically falls between $33,715 and $41,761. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

About AAA

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What does a Customer Experience Representative do at companies like AAA?

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

 

AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

WHY WORK FOR US?

  • Great Pay - $16.00/hour

  • Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase

  • Training – You’ll attend a thorough, comprehensive 2 week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching

  • Paid Time Off – Ten hours per month, nine holidays annually

  • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

Job Description

Essential Functions:

  • Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests
  • Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a Member's needs and concerns
  • Listen and probe for additional information as necessary.  Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)
  • Identify situations that require special handling and coordinate with appropriate unit as necessary.
  • Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application. Forward complaint information to appropriate support for follow-up
  • Process credit card and member billing transaction via available applications
  • Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation

Knowledge/Skills/Abilities

  • Clear verbal and written communications.

  • Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills

  • General awareness of AAA products, and services

  • Passion for customer service

  • Ability to navigate through navigation system (Google Maps)

  • Ability to respond to customer inquiries and interact with others at a level normally acquired through the completion of a high school diploma or equivalent and two (2) years of customer service experience (preferred)

  • Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others

  • Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.

  • Ability to identify customer needs and recommend solutions

  • Able to work weekends

Education & Experience / Licenses & Certification

  • High School diploma or equivalent required, college education credits preferred

  • 6 months – 2 years prior customer service experience, retail or banking is preferred

  • Bi-Lingual Spanish preferred

#SAFE

Check out Customer Experience Representative jobs in Ashburn, Virginia

Client Experience Representative

Maid Right of Central VA - Charlottesville, VA

Senior Customer Service Representative

Meckley Services Inc. - Chesapeake, VA

Customer Service Representative

The Michelle Martin Group - Chesapeake, VA

$33,715 Low Average $37,738 High $41,761

Understand the total compensation opportunity for Customer Experience Representative at companies like AAA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$33,715
$41,761
$37,738
The chart shows total cash compensation for the AAA Customer Experience Representative in the United States, which includes base, and annual incentives can vary anywhere from $33,715 to $41,761 with an average total cash compensation of $37,738. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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