AAA Customer Experience Specialist Salary in the United States

How much does a Customer Experience Specialist make at companies like AAA in the United States? The average salary for Customer Experience Specialist at companies like AAA in the United States is $41,743 as of March 26, 2024, but the range typically falls between $33,187 and $50,299. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

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What does a Customer Experience Specialist do at companies like AAA?

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

JOB SUMMARY:

The Smart Business Specialist provides courteous and professional assistance in responding to customer requests for AAA Smart Business services in a high volume call center.

WHY WORK FOR US:
  • Job Stability - Career Growth

  • Great Benefits - Medical/Dental/Vision

  • Retirement - 401k matching up to 4%

  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES/JOB DUTIES:

  • Deliver extraordinary customer service to Members, using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources
  • Listen and probe for additional information as necessary
  • Take action, as necessary, to appropriately respond to a Member’s needs and concerns
  • Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)
  • Identify situations that require special handling and coordinate with appropriate business unit
  • Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application
  • Forward complaint information to appropriate Leader for follow-up
  • Process credit card and member billing transaction 
  • Provide Members with all necessary instructions to ensure a complete understanding of the services that will be rendered
  • Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation

KNOWLEDGE AND SKILLS:

  • Must have a passion for providing outstanding customer service
  • Proficient in Microsoft Office and G suite 
  • Ability to operate a multi-line telephone
  • Ability to navigate through mapping system (ie. Google Maps)
  • Strong analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others
  • Ability to identify customer needs and recommend solutions
  • Application of good judgment and decision making
  • Ability to work efficiently both independently and as part of a team
  • Must possess strong organizational skills
  • Must have the ability to remain calm and professional under challenging conditions
  • Ability to work overtime and/or holidays as business dictates

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

  • 0 – 2 years customer service experience
  • Call center experience preferred
  • High School Diploma or GED required
  • Bilingual in Spanish is a plus

#SAFE

Check out Customer Experience Specialist jobs in Ashburn, Virginia

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British Swim School of Loudoun - Ashburn, VA

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DT Professional Services - Chesapeake, VA

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British Swim School of Chesterfield - Chester, VA

Customer Analytics Specialist

Owens & Minor - Mechanicsville, VA

$33,187 Low Average $41,743 High $50,299

Understand the total compensation opportunity for Customer Experience Specialist at companies like AAA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$33,187
$50,299
$41,743
The chart shows total cash compensation for the AAA Customer Experience Specialist in the United States, which includes base, and annual incentives can vary anywhere from $33,187 to $50,299 with an average total cash compensation of $41,743. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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