AAA Customer Service Representative - Dealer Services Salary in the United States

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years. 

JOB SUMMARY

Coordinates the scheduling and completion of service jobs outside of the AAA Smart Home service area by communicating with customers and service partners directly. Controls the process through the initial call, scheduling, follow-up and completion.

RESPONSIBILITIES/JOB DUTIES:

• Answer inbound service calls and coordinate scheduling of service with designated service partners

• Provide follow-up with service providers and customers to ensure that jobs have been completed and that they meet or exceed the standards of AAA Smart Home

Why work for us?

• Training - Career Advancement!

• Great Benefits - Medical/Dental/Vision

• Retirement - 401k matching up to 3%

• Work/Life Balance - PTO 3 Weeks + 9 paid holidays

KNOWLEDGE AND SKILLS:

• Two or more years in a customer service industry role

• Strong customer service communication and conflict resolution skills

• Strong written and verbal communication skills

• Some call center experience is desired

EDUCATION:

High School Diploma or GED equivalent

#LYN