How much does a Customer Service Representative make at companies like AAA in the United States? The average salary for Customer Service Representative at companies like AAA in the United States is $39,923 as of June 27, 2024, but the range typically falls between $35,435 and $44,410. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
About AAA
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We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Our Smart Home Specialists are responsible for our Member experience. You will monitor life safety systems, handle general service, technical and billing inquiries, manage data information, initiate cancellation/retention activity, and act in a mentoring capacity as part of our career development program.
WHY WORK FOR US?
Excellent Pay - $17.50 - $19.50 per hour!
Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months.
Training – You’ll attend a thorough, comprehensive 6 week training program
Benefits – Medical, Dental, Vision, wellness program and more!
Retirement - 401k Matching up to 4%
Paid Time Off – Ten hours per month, nine holidays annually
Schedules - We offer a variety of schedules
Work from home - Available after demonstrating proficiency in the role
As a Customer Service Specialist, you could work in one of the below areas to assist our Members:
Member Experience:
Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.
Knowledge/Skills/Abilities:
Strong written and verbal communication skills
Must have the ability to listen effectively and respond empathetically
Strong desire to help customers
Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls
Ability to critically think, creatively problem solve and confidently act
Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently
Must have strong attention to detail skills
Ability to enter data into a database efficiently and accurately
Ability to multitask while providing outstanding customer experience
Must be able to work independently and as part of a team
Education & Experience / Licenses & Certification
Bilingual preferred (Spanish a plus)
High school diploma or equivalent
WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone.
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