AAA Customer Service Representative Salary in the United States

How much does a Customer Service Representative make at companies like AAA in the United States? The average salary for Customer Service Representative at companies like AAA in the United States is $39,821 as of May 28, 2024, but the range typically falls between $35,346 and $44,296. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

About AAA

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What does a Customer Service Representative do at companies like AAA?

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Our Smart Home Specialists are responsible for our Member experience. You will monitor life safety systems, handle general service, technical and billing inquiries, manage data information, initiate cancellation/retention activity, and act in a mentoring capacity as part of our career development program.

WHY WORK FOR US?

  • Excellent Pay - $17.50 - $19.50 per hour!

  • Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months.

  • Training – You’ll attend a thorough, comprehensive 6 week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • Retirement - 401k Matching up to 4%

  • Paid Time Off – Ten hours per month, nine holidays annually

  • Schedules - We offer a variety of schedules

  • Work from home - Available after demonstrating proficiency in the role

As a Customer Service Specialist, you could work in one of the below areas to assist our Members:

Member Experience:

  • Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.

Knowledge/Skills/Abilities:

  • Strong written and verbal communication skills

  • Must have the ability to listen effectively and respond empathetically

  • Strong desire to help customers

  • Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls

  • Ability to critically think, creatively problem solve and confidently act

  • Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently

  • Must have strong attention to detail skills

  • Ability to enter data into a database efficiently and accurately

  • Ability to multitask while providing outstanding customer experience

  • Must be able to work independently and as part of a team

Education & Experience / Licenses & Certification

  • Bilingual preferred (Spanish a plus)

  • High school diploma or equivalent

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone.  

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$35,346 Low Average $39,821 High $44,296

Understand the total compensation opportunity for Customer Service Representative at companies like AAA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$35,346
$44,296
$39,821
The chart shows total cash compensation for the AAA Customer Service Representative in the United States, which includes base, and annual incentives can vary anywhere from $35,346 to $44,296 with an average total cash compensation of $39,821. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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