AAA Install & Service Coordinator Salary in the United States

How much does a Install & Service Coordinator make at companies like AAA in the United States? The average salary for Install & Service Coordinator at companies like AAA in the United States is $85,613 as of January 26, 2024, but the range typically falls between $75,703 and $95,523. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

About AAA

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What does a Install & Service Coordinator do at companies like AAA?

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Smart Home Specialist provides courteous and professional assistance in scheduling, dispatching and coordination of AAA Smart Home installation services from a high volume call center. Work performed under direct supervision while learning the unit’s assignments.

RESPONSIBILITIES/JOB DUTIES:

  • Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests.

  • Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner.

  • Take action, as necessary, to appropriately respond to a Member needs and concerns Listen and probe for additional information as necessary. Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member). Identify situations that require special handling and coordinate with appropriate unit as necessary.

  • Process credit card and member billing transaction via available applications.

  • Deliver extraordinary customer service to Members, using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources.

  • Provide Members with all necessary instructions to ensure a complete understanding of the services that will be rendered. Make decisions regarding policy exceptions.

  • Handle call backs from customers requesting status of service.

  • Follow up and coordinate confirmed appointments with Smart Home Pros.

Why work for us?

  • Job Security - Career Path Advancement 

  • Great Benefits - Medical/Dental/Vision

  • Retirement - 401k matching up to 4%

  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

KNOWLEDGE AND SKILLS:

  • Clear verbal and written communications.

  • Basic mathematical, typing (35 wpm minimum) and data entry skills

  • Basic computer skills and relevant applications (Microsoft Office & GSuite)

  • General awareness of AAA products, and location of business offices within service area

  • Strong Multi-tasking abilities

  • Familiarity with aaa.com and partner websites’ features and functionalities

  • Passion for customer service

  • Geographic knowledge of footprint

  • Ability to navigate through navigation system (Google Maps)

#SAFE

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$75,703 Low Average $85,613 High $95,523

Understand the total compensation opportunity for Install & Service Coordinator at companies like AAA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$75,703
$95,523
$85,613
The chart shows total cash compensation for the AAA Install & Service Coordinator in the United States, which includes base, and annual incentives can vary anywhere from $75,703 to $95,523 with an average total cash compensation of $85,613. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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