How much does a Install & Service Coordinator make at companies like AAA in the United States? The average salary for Install & Service Coordinator at companies like AAA in the United States is $86,238 as of June 27, 2024, but the range typically falls between $76,231 and $96,244. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
About AAA
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We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Smart Home Specialist provides courteous and professional assistance in scheduling, dispatching and coordination of AAA Smart Home installation services from a high volume call center. Work performed under direct supervision while learning the unit’s assignments.
RESPONSIBILITIES/JOB DUTIES:
Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests.
Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner.
Take action, as necessary, to appropriately respond to a Member needs and concerns Listen and probe for additional information as necessary. Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member). Identify situations that require special handling and coordinate with appropriate unit as necessary.
Process credit card and member billing transaction via available applications.
Deliver extraordinary customer service to Members, using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources.
Provide Members with all necessary instructions to ensure a complete understanding of the services that will be rendered. Make decisions regarding policy exceptions.
Handle call backs from customers requesting status of service.
Follow up and coordinate confirmed appointments with Smart Home Pros.
Why work for us?
Job Security - Career Path Advancement
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays
KNOWLEDGE AND SKILLS:
Clear verbal and written communications.
Basic mathematical, typing (35 wpm minimum) and data entry skills
Basic computer skills and relevant applications (Microsoft Office & GSuite)
General awareness of AAA products, and location of business offices within service area
Strong Multi-tasking abilities
Familiarity with aaa.com and partner websites’ features and functionalities
Passion for customer service
Geographic knowledge of footprint
Ability to navigate through navigation system (Google Maps)
#SAFE
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Includes base and annual incentives
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