AAA Manager, MSC ERS Salary in the United States

How much does a Manager, MSC ERS make at companies like AAA in the United States? The average salary for Manager, MSC ERS at companies like AAA in the United States is $100,647 as of January 26, 2024, but the range typically falls between $81,870 and $119,423. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

About AAA

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What does a Manager, MSC ERS do at companies like AAA?

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Competitive Salary and Annual Incentive Bonus Plan
  • Benefits – Medical, Dental, Vision, Wellness Program and more!

  • 401K Match – The Company will match 100% of your Contribution to the first 6% you defer to your plan.

  • Paid Time Off- Team Members accrue Paid Time Off monthly with an additional 24 hours per year for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Responsible for the execution of our Member Service Center Emergency Roadside Service strategy.  Representing the brand to the marketplace, reinforcing the trust and integrity it represents. This includes delivering amazing Member Experience every time by recruiting and developing talent in all roles. 

Essential Functions

  • Develops strategic and tactical plans to ensure all performance SLA's are meeting or exceeding expectations.
  • Responsible for executing behavioral tactics to achieve established goals.
  • Provides active, engaged leadership through behavioral coaching and mentoring.

Knowledge/Skills/Abilities

  • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
  • Working knowledge of Microsoft Office / Google Office Suite products.
  • Automotive/mechanical background (preferred).

Education & Experience / Licenses & Certification

  • 2+ years experience in a high volume call/contact center in a 24/7/365 delivery of on-demand services prefered
  • 2+ years Management / Leadership experience
  • Bachelor's degree in related area or an equivalent combination of education and experience (Preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Check out Manager, MSC ERS jobs in Ashburn, Virginia
$81,870 Low Average $100,647 High $119,423

Understand the total compensation opportunity for Manager, MSC ERS at companies like AAA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$81,870
$119,423
$100,647
The chart shows total cash compensation for the AAA Manager, MSC ERS in the United States, which includes base, and annual incentives can vary anywhere from $81,870 to $119,423 with an average total cash compensation of $100,647. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
Job Openings for AAA Manager, MSC ERS

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