AAA MSC Operations Coordinator Salary in the United States

How much does a MSC Operations Coordinator make at companies like AAA in the United States? The average salary for MSC Operations Coordinator at companies like AAA in the United States is $84,110 as of March 26, 2024, but the range typically falls between $71,448 and $96,772. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

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What does a MSC Operations Coordinator do at companies like AAA?

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

A Dispatch Coordinator works with the leadership team/dispatch agents and consistently communicates on Out of Network (OON) Service Providers (SP) processes, alerts, and bulletins.

Essential Functions:

  • Manage processes for OON SP including but not limited to payments, calls, and remote schedules.
  • Compile weekly reports and schedule/notify dispatchers of training session dates and times with calendar invite
  • Work closely with Automotive Field Representative (AFR) when updates are needed.
  • Schedule and notify dispatchers of training session dates and times with calendar invite
  • Work with National on all RAP Process for clearing calls and answering questions and work with Emergency Roadside Service Payment Team on Payment Issues
  • Update Emergency Road Service programs to reflect accurate information for the business.
  • Work closely with Analysts and develop training plans for processes.
  • Support dispatch, Call Receive (CR) , and DOC’s when needed. (floor coverage, escalation calls, etc.).
  • Attend bi-weekly meetings to discuss statistic and opportunities.
  • Process synopsis on escalation calls to provide feedback as needed to all AAA business partner

Knowledge/Skills/Abilities 

  • Skilled in payment processing, process improvement, and administrative skills.
  • Intermediate technical support skills via phone and email.
  • Ability to communicate effectively and efficiently
  • Skilled in project management as well as problem solving.
  • Advanced Spreadsheets/Word Processing/PowerPoint skills.

Education & Experience/Licenses & Certification

  • High School Diploma (Required)
  • Minimum 2 years Dispatch experience (Required)

Check out MSC Operations Coordinator jobs in Ashburn, Virginia

Beneficiary Services Representative (PEBLO)

General Infomatics, Inc. - Portsmouth, VA

$71,448 Low Average $84,110 High $96,772

Understand the total compensation opportunity for MSC Operations Coordinator at companies like AAA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$71,448
$96,772
$84,110
The chart shows total cash compensation for the AAA MSC Operations Coordinator in the United States, which includes base, and annual incentives can vary anywhere from $71,448 to $96,772 with an average total cash compensation of $84,110. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
Job Openings for AAA MSC Operations Coordinator

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