AAA Residential Installation and Service Coordinator Salary in the United States

How much does a Residential Installation and Service Coordinator make at companies like AAA in the United States? The average salary for Residential Installation and Service Coordinator at companies like AAA in the United States is $98,587 as of January 26, 2024, but the range typically falls between $85,274 and $111,900. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

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What does a Residential Installation and Service Coordinator do at companies like AAA?

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

 

JOB SUMMARY:

 

Smart Home Specialist provides courteous and professional assistance in scheduling, dispatching and coordination of AAA Smart Home installation services from a high volume call center. Work performed under direct supervision while learning the unit’s assignments 

RESPONSIBILITIES/JOB DUTIES:  

  •  Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests. 

  • Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. 

  • Take action, as necessary, to appropriately respond to a Member needs and concerns Listen and probe for additional information as necessary.

  • Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member). Identify situations that require special handling and coordinate with appropriate unit as necessary. 

  • Process credit card and member billing transaction via available applications.  

  • Provide Members with all necessary instructions to ensure a complete understanding of the services that will be rendered.

  • Handle call backs from customers requesting status of service. 

  • Follow up and coordinate confirmed appointments with Smart Home Pros. 

 

Why work for us?

  • Training - Career Advancement!

  • Great Benefits - Medical/Dental/Vision

  • Retirement - 401k matching up to 3%

  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

KNOWLEDGE AND SKILLS: 

  • Clear verbal and written communications. Basic mathematical, typing (35 wpm minimum), and data entry skills 

  • Basic computer, relevant applications (e.g., G-Suite), and telephone skills 

  • General awareness of AAA products, and location of business offices within service area 

  • Strong Multi-tasking skills  

  • Familiarity with aaa.com and partner websites’ features and functionalities 

  • Passion about customer service 

  • Geographic knowledge of footprint 

  • Ability to navigate through navigation system (Google Maps)     

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

  • Two or more years experience in a scheduling and/or technical call center

  • Strong customer service acumen and conflict resolution skills

  • Knowledge of security system operation is a plus

  • Ability to focus and multi-task in a fast paced environment

#LYN

Check out Residential Installation and Service Coordinator jobs in Ashburn, Virginia

Residential Coordinator

DePaul Community Resources - Amelia Court House, VA

Installation Coordinator

Service Pros Installation Group, Inc. - Chantilly, VA

Landscape Installation/Construction Team Leader

Green Side Up Landscaping Inc - Henrico, VA

$85,274 Low Average $98,587 High $111,900

Understand the total compensation opportunity for Residential Installation and Service Coordinator at companies like AAA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$85,274
$111,900
$98,587
The chart shows total cash compensation for the AAA Residential Installation and Service Coordinator in the United States, which includes base, and annual incentives can vary anywhere from $85,274 to $111,900 with an average total cash compensation of $98,587. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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