How much does a Residential Installation and Service Coordinator make at companies like AAA in the United States? The average salary for Residential Installation and Service Coordinator at companies like AAA in the United States is $99,326 as of June 27, 2024, but the range typically falls between $85,880 and $112,771. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
About AAA
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We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
JOB SUMMARY:
Smart Home Specialist provides courteous and professional assistance in scheduling, dispatching and coordination of AAA Smart Home installation services from a high volume call center. Work performed under direct supervision while learning the unit’s assignments.
RESPONSIBILITIES/JOB DUTIES:
Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests.
Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner.
Take action, as necessary, to appropriately respond to a Member needs and concerns Listen and probe for additional information as necessary.
Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member). Identify situations that require special handling and coordinate with appropriate unit as necessary.
Process credit card and member billing transaction via available applications.
Provide Members with all necessary instructions to ensure a complete understanding of the services that will be rendered.
Handle call backs from customers requesting status of service.
Follow up and coordinate confirmed appointments with Smart Home Pros.
Why work for us?
Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays
KNOWLEDGE AND SKILLS:
Clear verbal and written communications. Basic mathematical, typing (35 wpm minimum), and data entry skills
Basic computer, relevant applications (e.g., G-Suite), and telephone skills
General awareness of AAA products, and location of business offices within service area
Strong Multi-tasking skills
Familiarity with aaa.com and partner websites’ features and functionalities
Passion about customer service
Geographic knowledge of footprint
Ability to navigate through navigation system (Google Maps)
EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:
Two or more years experience in a scheduling and/or technical call center
Strong customer service acumen and conflict resolution skills
Knowledge of security system operation is a plus
Ability to focus and multi-task in a fast paced environment
#LYN
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Includes base and annual incentives
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