AAA Smart Home Pro Salary in the United States

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

This position is responsible for the installation, service, repair, maintenance, and upgrades of systems for AAA Smart Home new and existing customer base. These services are critical for the ongoing customer experience and satisfaction of the account base. This position is customer facing and responsible for consistently providing a memorable customer experience.

ESSENTIAL FUNCTIONS:

• Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

• Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more

• Able to work a flexible shift including weekends

KNOWLEDGE AND SKILLS:

• Two or more years in a customer service industry role

• Strong customer service communication and conflict resolution skills

• Strong written and verbal communication skills

• Previous experience with both hand and power tools (desired)

• Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

• Low voltage experience (desired)

• Must qualify for applicable licenses / certificates

• The ability to use hand tools, laptop, and tablet (required)

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.