How much does a Smart Home Specialist make at companies like AAA in the United States? The average salary for Smart Home Specialist at companies like AAA in the United States is $55,263 as of June 27, 2024, but the range typically falls between $45,392 and $65,133. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
About AAA
Browse other Companies in the Business Services Industry
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
The Smart Home Specialist is responsible for ensuring our Members receive an outstanding member experience. This position will support Member Experience.
RESPONSIBILITIES/JOB DUTIES
Member Experience:
Respond in a timely manner to requests from Members.
Responsible for researching and analyzing customer accounts to
provide proper resolution to Member concerns.
Maintain high call quality standards at all times to ensure we are
delivering legendary Member experiences.
Resolve Member escalations with professionalism
Update member information when necessary.
Why work for us?
Knowledge/Skills/Abilities:
Strong written and verbal communication skills
Must have the ability to listen effectively and respond empathetically
Strong desire to help customers
Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls
Ability to critically think, creatively problem solve and confidently act
Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently
Must have strong attention to detail skills
Ability to enter data into a database efficiently and accurately
Ability to multitask while providing outstanding customer experience
Must be able to work independently and as part of a team
Education & Experience / Licenses & Certification
Minimum 1 year of experience in frontline customer sales or service
Bilingual preferred (Spanish a plus)
High school diploma or equivalent
WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone.
-
Commercial Maintenance Technician
C&L Maintenance Inc - Akron, OH
ActionLink - Cincinnati, OH
Commercial Maintenance Technician
C&L Maintenance Inc - Cincinnati, OH
Mazzella Companies - Cleveland, OH
Includes base and annual incentives
Salary.com's CompAnalyst platform offers: